Help Desk Analyst Jobs in Columbus, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Computer Tech with A+ Certification
- Groveport, OH (19 miles from Columbus, OH)
- moments ago
- Groveport, OH (19 miles from Columbus, OH)
- moments ago
You'll be: Loading operating systems and proprietary data systems Integrating and configuring PC hardware, operating system software, and peripherals Assembling PC electronic components, installing...
Computer Tech with A+ Certification
- Groveport, OH (19 miles from Columbus, OH)
- 6 hours ago
- Groveport, OH (19 miles from Columbus, OH)
- 6 hours ago
Youll be: Loading operating systems and proprietary data systems Integrating and configuring PC hardware, operating system software, and peripherals Assembling PC electronic components, installing circuit...
Epic Certified Willow Inpatient Support Specialist
- Columbus, OH
- 18 hours ago
- Columbus, OH
- 18 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
IT Support Coordinator If you desire a job that offers meaningful work, consider joining our team that serves Ohio's public safety officers! The mission of Ohio Police and Fire Pension Fund (OP&F)...
- Lewis Center, OH (6 miles from Columbus, OH)
- 1 day ago
- Lewis Center, OH (6 miles from Columbus, OH)
- 1 day ago
Required Experience: At least five (5) years of experience in the following: Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management...
Remote Work- Columbus, OH
- 1 day ago
- Columbus, OH
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
We are looking for Network Support engineer @ Columbus, OH Technical, Business & Role Skills : Network Support engineer in charge of all retail sites for a financial customer. 3 Years of...
Summary: The IT Support Technician provides computer hardware and software support to internal users, with an emphasis on effective issue resolution and customer satisfaction. The ITSS Technician...
Experience working in a help-desk or desktop support environment doing mid-level or advanced troubleshooting of current desktop/ laptop/ tablet hardware operating systems....
- Hilliard, OH (9 miles from Columbus, OH)
- 3 days ago
- Hilliard, OH (9 miles from Columbus, OH)
- 3 days ago
Trillium Staffing is looking for a 3D Printer Repair Technician in Columbus! We are seeking a detail-oriented 3D Printer Technician to join our team. In this role, you will be responsible for...
Desktop & Asset Management Support Specialist
- Columbus, OH (6 miles from Columbus, OH)
- 5 days ago
- Columbus, OH (6 miles from Columbus, OH)
- 5 days ago
Experience working in a help-desk or desktop support environment doing mid-level or advanced troubleshooting of current desktop/ laptop/ tablet hardware operating systems....
Application Support Analyst Ohio, Columbus 03/04/2025 Contract Active Job Description: Job Summary: The selected candidate will provide technical and consultative support for applications,...
Technical Support Tech - Technical Support Tech I
- New Albany, OH (10 miles from Columbus, OH)
- 5 days ago
- New Albany, OH (10 miles from Columbus, OH)
- 5 days ago
Technical Support Tech - Technical Support Tech I Job#: 2065339 Job Description: If you are interested in applying please send your resume to Title - Data Center Technician Location : New Albany,...
Tier 2 Technical Support POST NUMBER: 429790 Columbus, OH, US On-Site November 14th, 2024 Software Vaco $ 85000.00 - 90000.00 yearly direct hire A Vaco client in Columbus Ohio is in search of an...
Demographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Columbus, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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