Help Desk Analyst Jobs in Cleveland, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Network Support Engineer (L1, Site Lead) Cleveland OH - USA 16 days ago Job Description: Maintains the computing environment by identifying network requirements, installing upgrades, and...
Epic Certified Willow Inpatient Support Specialist
- Cleveland, OH
- 18 hours ago
- Cleveland, OH
- 18 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Brooklyn, OH (4 miles from Cleveland, OH)
- 1 day ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 1 day ago
Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 As a Desktop Engineer at KeyBank, your mission is to deliver exceptional support to all employees. Youll play a vital role in resolving...
- Cleveland, OH
- 1 day ago
- Cleveland, OH
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Independence, OH (7 miles from Cleveland, OH)
- 1 day ago
- Independence, OH (7 miles from Cleveland, OH)
- 1 day ago
Technology Support Specialist We are seeking an individual to advance our organization working in our Independence and Elyria offices. Interested individuals must possess the following...
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
EY wavespace AV/Technology Support Specialist
- Cleveland, OH (1 mile from Cleveland, OH)
- 2 days ago
- Cleveland, OH (1 mile from Cleveland, OH)
- 2 days ago
System Support Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level Knowledge in utilizing NAS capabilities and secure storage Understand and interpret specialized...
PC Technician Cleveland, Ohio | Full Time Temporary/Contract | NA March 06, 2025 | Job ID: T-PC-MN_... Job Summary Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a...
- Lorain, OH (24 miles from Cleveland, OH)
- 3 days ago
- Lorain, OH (24 miles from Cleveland, OH)
- 3 days ago
A qualified candidate will have a technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems....
- Mentor, OH (22 miles from Cleveland, OH)
- 5 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 5 days ago
An IT Support Technician(Internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility...
- Highland Heights, OH (12 miles from Cleveland, OH)
- 6 days ago
- Highland Heights, OH (12 miles from Cleveland, OH)
- 6 days ago
Help Desk Support Analyst Level I The Help Desk Support Analyst Level I supports the business with all issues that arise with business systems in our production environment....
Associate Technical Support Analyst (Cardinal)
- Mentor, OH (22 miles from Cleveland, OH)
- 6 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 6 days ago
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and...
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our...
Technical Skills : Proficiency in Windows Desktop 10 & 11 is a must, some macOS operating systems, as well as mobile device support (iOS and Android)....
ManpowerGroup Support Engineer in Cleveland , Ohio Position: Support Engineer - Database Security Governance Location: Remote Duration :12+ months Pay Rate: $60/hr on W2 We are looking for a...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Cleveland, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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