Help Desk Analyst Jobs in Cincinnati, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Florence, KY (14 miles from Cincinnati, OH)
- 5 hours ago
- Florence, KY (14 miles from Cincinnati, OH)
- 5 hours ago
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...
Epic Certified Willow Inpatient Support Specialist
- Cincinnati, OH
- 17 hours ago
- Cincinnati, OH
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Loveland, OH (9 miles from Cincinnati, OH)
- 1 day ago
- Loveland, OH (9 miles from Cincinnati, OH)
- 1 day ago
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
- Cincinnati, OH
- 1 day ago
- Cincinnati, OH
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Newport, KY (6 miles from Cincinnati, OH)
- 1 day ago
- Newport, KY (6 miles from Cincinnati, OH)
- 1 day ago
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We...
Job Details LevelEntryJob LocationCincinnati Office - Cincinnati, OHPosition TypeFull TimeEducation Level2 Year DegreeSalary Range$50,000.00 - $60,000.00 Salary/yearTravel PercentageNoneJob...
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Cincinnati OH 45202 Duration: 3 months (Temp to Hire) Shift Hrs: M-F 8:00 am to 5:00 PM / limited...
Desk Side Support Specialist - Part-Time
- Hamilton, OH (18 miles from Cincinnati, OH)
- 5 days ago
- Hamilton, OH (18 miles from Cincinnati, OH)
- 5 days ago
Companythyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a...
Technical Support Associate Analyst
- Fairfield, OH (18 miles from Cincinnati, OH)
- 5 days ago
- Fairfield, OH (18 miles from Cincinnati, OH)
- 5 days ago
May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer...
Assoc Technical Support Analyst About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related...
Our client is looking for a Desktop Support Technician for a 3-month contract in Cincinnati, Ohio 45202. Applicants must be currently authorized to work in the US on a full-time basis now and in...
Are you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking...
Only available to candidates working from the Greater Cincinnati, OH area* Are you the resident expert for all things tech among your family and friends? Are you looking for a fully remote/work...
Remote WorkSupport operating systems - Work with both Windows and Linux environments. Lead migration projects - Help migrate systems and data to Active Directory....
IT Technical Support Technician II
- Covington, KY (7 miles from Cincinnati, OH)
- 10 days ago
- Covington, KY (7 miles from Cincinnati, OH)
- 10 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Cincinnati, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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