Help Desk Analyst Jobs in Canton, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems on desktops and laptops Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner Document all support activities, including resolutions, in...
- Akron, OH (18 miles from Canton, OH)
- 9 hours ago
- Akron, OH (18 miles from Canton, OH)
- 9 hours ago
Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers and computer hardware....
- Barberton, OH (19 miles from Canton, OH)
- 2 days ago
- Barberton, OH (19 miles from Canton, OH)
- 2 days ago
Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications. Experience in PC imaging and software package creation/deployment....
Engineer III - Technical Support (Data Analysis Focus)
- Akron, OH (18 miles from Canton, OH)
- 5 days ago
- Akron, OH (18 miles from Canton, OH)
- 5 days ago
Extensive knowledge of PCs in the current company operating system environment, including full proficiency in Word, Excel, and Power Point. Advanced Excel skills are beneficial....
- Akron, OH (18 miles from Canton, OH)
- 8 days ago
- Akron, OH (18 miles from Canton, OH)
- 8 days ago
Our client is looking for a Desktop Support Technician for a 3-month contract in Akron OH, 44308. Applicants must be currently authorized to work in the US on a full-time basis now and in the...
Technical Support Representative-HYBRID ROLE
- Akron, OH (18 miles from Canton, OH)
- 11 days ago
- Akron, OH (18 miles from Canton, OH)
- 11 days ago
Description DRB Systems (DRB) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is...
- Barberton, OH (19 miles from Canton, OH)
- 12 days ago
- Barberton, OH (19 miles from Canton, OH)
- 12 days ago
Genesis10 is seeking a Cloud Support Engineer for a remote 6-month contract position. This position is availoable for W2 candidates that can start withing 2-3 weeks. This position is fully...
Remote WorkPURPOSE OF POSITION This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below....
- Dover, OH (17 miles from Canton, OH)
- 16 days ago
- Dover, OH (17 miles from Canton, OH)
- 16 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
- Akron, OH (18 miles from Canton, OH)
- 27 days ago
- Akron, OH (18 miles from Canton, OH)
- 27 days ago
Job Title: Desktop Support Technician II Location: 341 White Pond Dr. Akron OH 44320 Duration: 03 Months Contract to hire Shift timings: (M-F) 7:30am-4:30pm. Overtime? No. On-call? No Job...
Desktop Tech II- Onsite Arkron Ohio
- Akron, OH (18 miles from Canton, OH)
- 27 days ago
- Akron, OH (18 miles from Canton, OH)
- 27 days ago
systems, networks, databases and network security concepts and tools is required....
- Massillon, OH (6 miles from Canton, OH)
- 30+ days ago
- Massillon, OH (6 miles from Canton, OH)
- 30+ days ago
Job Summary :As a Help Desk Analyst at Seifert Technologies, you will be the first point of contact for clients experiencing technical issues....
Demographic Data for Canton, OH
Moving to Canton, OH? Find some basic demographic data about Canton, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Canton, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Canton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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