Help Desk Analyst Jobs in Akron, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
REA013125 - IT Support Technician II
- Canton, OH (18 miles from Akron, OH)
- 8 hours ago
- Canton, OH (18 miles from Akron, OH)
- 8 hours ago
systems on desktops and laptops Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner Document all support activities, including resolutions, in...
Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers and computer hardware....
- Independence, OH (24 miles from Akron, OH)
- 1 day ago
- Independence, OH (24 miles from Akron, OH)
- 1 day ago
Technology Support Specialist We are seeking an individual to advance our organization working in our Independence and Elyria offices. Interested individuals must possess the following...
- Barberton, OH (5 miles from Akron, OH)
- 2 days ago
- Barberton, OH (5 miles from Akron, OH)
- 2 days ago
Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications. Experience in PC imaging and software package creation/deployment....
Extensive knowledge of PCs in the current company operating system environment, including full proficiency in Word, Excel, and Power Point. Advanced Excel skills are beneficial....
Our client is looking for a Desktop Support Technician for a 3-month contract in Akron OH, 44308. Applicants must be currently authorized to work in the US on a full-time basis now and in the...
Description DRB Systems (DRB) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is...
- Richfield, OH (14 miles from Akron, OH)
- 12 days ago
- Richfield, OH (14 miles from Akron, OH)
- 12 days ago
National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states...
- Barberton, OH (5 miles from Akron, OH)
- 12 days ago
- Barberton, OH (5 miles from Akron, OH)
- 12 days ago
Genesis10 is seeking a Cloud Support Engineer for a remote 6-month contract position. This position is availoable for W2 candidates that can start withing 2-3 weeks. This position is fully...
Remote Work- Canton, OH (18 miles from Akron, OH)
- 14 days ago
- Canton, OH (18 miles from Akron, OH)
- 14 days ago
PURPOSE OF POSITION This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below....
Field Tech/ Desktop Support Technician - Broadview Heights/Cleveland, OHIO
- Broadview Heights, OH (20 miles from Akron, OH)
- 22 days ago
- Broadview Heights, OH (20 miles from Akron, OH)
- 22 days ago
system administration Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook Knowledge/experience of Linux/Unix operating systems may be required...
Job Title: Desktop Support Technician II Location: 341 White Pond Dr. Akron OH 44320 Duration: 03 Months Contract to hire Shift timings: (M-F) 7:30am-4:30pm. Overtime? No. On-call? No Job...
systems, networks, databases and network security concepts and tools is required....
- Massillon, OH (15 miles from Akron, OH)
- 30+ days ago
- Massillon, OH (15 miles from Akron, OH)
- 30+ days ago
Job Summary :As a Help Desk Analyst at Seifert Technologies, you will be the first point of contact for clients experiencing technical issues....
Product Support Engineer - Solon, OH
- Solon, OH (24 miles from Akron, OH)
- 30+ days ago
- Solon, OH (24 miles from Akron, OH)
- 30+ days ago
Job OverviewThe Product Support Engineer performs tasks associated with the support of Aclara products for both external and internal customers. These tasksinclude but are not limited to alternate...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Akron, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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