Help Desk Analyst Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Details Job Location : Methodist University Location - Fayetteville, NC Position Type : Full Time Staff Salary Range : Undisclosed Description Summary: The Methodist University Senior Help Desk...
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...
DATE: March 12, 2025 POSITION: Computer Technician I SALARY: District Salary Schedule – (Grade 64: $3,063.91 monthly – Starting Salary) DEADLINE DATE FOR RECEIVING APPLICATIONS: March 25, 2025...
Epic Certified Willow Inpatient Support Specialist
- Raleigh, NC
- 12 hours ago
- Raleigh, NC
- 12 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote WorkDeliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....
systems and maintenance, backup hardware and maintenance, VOIP platform usage *CooperRiis is an equal opportunity employer....
Kforce has a client in Charlotte, NC that is seeking an App Support Specialist.Summary:We are seeking a proactive and detail-oriented Entry-Level IT Applications Support Specialist to join our...
Install, configure and maintain operating systems, applications and associated hardware....
L2 Production Support Specialist - Charlotte, NC
- Charlotte, NC
- 23 hours ago
- Charlotte, NC
- 23 hours ago
Req ID: 313512 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
The on-site supporter matches the required skill grade/ experience level Has and maintains the necessary technical knowledge to execute the IT on-site support tasks Perform the On-Site IT services...
system updates Diagnose and repair Windows Desktop software Serve as liaison to leadership on treads and/or recurring issues with hardware and software Provides status of all retired/decommissioned...
Technical Support Engineer/SONiC Specialist
- Research Triangle Park, NC
- 1 day ago
- Research Triangle Park, NC
- 1 day ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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