Help Desk Analyst Jobs in Research Triangle Park, NC

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 76 Jobs

Tier III desktop support agent

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 7 hours ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 7 hours ago

Job#: 2066790 Job Description: Title: Desktop Support Agent Pay: $30/hr Location: Onsite in Austin, TX OR Cary, NC Duration: 1 year contract Schedule: M-F-8:00 am-5:00 pm *rotating weekend work...

Client Support Specialist

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 12 hours ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 12 hours ago

Xerox Client Support Specialist in Raleigh , North Carolina Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...

Remote Work

Lead Network Support Specialist (RapidScale)

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 14 hours ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 14 hours ago

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Lead Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work...

Remote Work

Helpdesk Support - Central Regional Hospital

  • Butner, NC (15 miles from Research Triangle Park, NC)
  • 21 hours ago
  • Butner, NC (15 miles from Research Triangle Park, NC)
  • 21 hours ago

system, and network issues....

Desktop Support Technician

  • Garner, NC (24 miles from Research Triangle Park, NC)
  • 1 day ago
  • Garner, NC (24 miles from Research Triangle Park, NC)
  • 1 day ago

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...

Epic Certified Willow Inpatient Support Specialist

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 1 day ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 1 day ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...

User Support Specialist

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 1 day ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 1 day ago

Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....

Technical Support Engineer/SONiC Specialist

  • Durham, NC (6 miles from Research Triangle Park, NC)
  • 1 day ago
  • Durham, NC (6 miles from Research Triangle Park, NC)
  • 1 day ago

We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...

Remote Work

Desktop Support Analyst II

  • Morrisville, NC (4 miles from Research Triangle Park, NC)
  • 2 days ago
  • Morrisville, NC (4 miles from Research Triangle Park, NC)
  • 2 days ago

Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....

IT Support Engineer I, One Medical IT Support

  • Apex, NC (8 miles from Research Triangle Park, NC)
  • 2 days ago
  • Apex, NC (8 miles from Research Triangle Park, NC)
  • 2 days ago

Install, configure and maintain operating systems, applications and associated hardware....

Technical Support Engineer/SONiC Specialist

  • Research Triangle Park, NC
  • 2 days ago
  • Research Triangle Park, NC
  • 2 days ago

We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...

Remote Work

US - E - Consulting - Project Delivery Specialist - Epic Certified Willow Inpatient Support Specialist - CBO - Operations and Technology Transformation - PDM - 209685

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 2 days ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 2 days ago

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...

Associate Technical Support Engineer Intern

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 2 days ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 2 days ago

About the job The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red...

Remote Work

UTS - Temporary Database Support Technician

  • Chapel Hill, NC (10 miles from Research Triangle Park, NC)
  • 3 days ago
  • Chapel Hill, NC (10 miles from Research Triangle Park, NC)
  • 3 days ago

Posting Information Department: HR UTS Partnership Career Area : Research Professionals Posting Open Date: 03/10/2025 Application Deadline: 03/17/2025 Position Type: Temporary Staff (SHRA)...

Container Platform Support Engineer - OpenShift

  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 5 days ago
  • Raleigh, NC (16 miles from Research Triangle Park, NC)
  • 5 days ago

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...

Demographic Data for Research Triangle Park, NC

Moving to Research Triangle Park, NC? Find some basic demographic data about Research Triangle Park, NC below.

Local
National
10,439,413
246,359

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Research Triangle Park, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Research Triangle Park, NC offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Research Triangle Park, NC
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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