Help Desk Analyst Jobs in Raleigh, NC

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 74 Jobs

Tier III desktop support agent

  • Raleigh, NC
  • 5 hours ago
  • Raleigh, NC
  • 5 hours ago

Job#: 2066790 Job Description: Title: Desktop Support Agent Pay: $30/hr Location: Onsite in Austin, TX OR Cary, NC Duration: 1 year contract Schedule: M-F-8:00 am-5:00 pm *rotating weekend work...

Client Support Specialist

  • Raleigh, NC
  • 10 hours ago
  • Raleigh, NC
  • 10 hours ago

Xerox Client Support Specialist in Raleigh , North Carolina Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...

Remote Work

Lead Network Support Specialist (RapidScale)

  • Raleigh, NC
  • 11 hours ago
  • Raleigh, NC
  • 11 hours ago

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Lead Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work...

Remote Work

Desktop Support Technician

  • Garner, NC (9 miles from Raleigh, NC)
  • 1 day ago
  • Garner, NC (9 miles from Raleigh, NC)
  • 1 day ago

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...

Epic Certified Willow Inpatient Support Specialist

  • Raleigh, NC
  • 1 day ago
  • Raleigh, NC
  • 1 day ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...

User Support Specialist

  • Raleigh, NC
  • 1 day ago
  • Raleigh, NC
  • 1 day ago

Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....

Technical Support Engineer/SONiC Specialist

  • Durham, NC (21 miles from Raleigh, NC)
  • 1 day ago
  • Durham, NC (21 miles from Raleigh, NC)
  • 1 day ago

We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...

Remote Work

Desktop Support Analyst II

  • Morrisville, NC (11 miles from Raleigh, NC)
  • 2 days ago
  • Morrisville, NC (11 miles from Raleigh, NC)
  • 2 days ago

Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....

IT Support Engineer I, One Medical IT Support

  • Apex, NC (15 miles from Raleigh, NC)
  • 2 days ago
  • Apex, NC (15 miles from Raleigh, NC)
  • 2 days ago

Install, configure and maintain operating systems, applications and associated hardware....

EUC Support Engineer

  • Clayton, NC (14 miles from Raleigh, NC)
  • 2 days ago
  • Clayton, NC (14 miles from Raleigh, NC)
  • 2 days ago

The on-site supporter matches the required skill grade/ experience level Has and maintains the necessary technical knowledge to execute the IT on-site support tasks Perform the On-Site IT services...

Technical Support Engineer/SONiC Specialist

  • Research Triangle Park, NC (16 miles from Raleigh, NC)
  • 2 days ago
  • Research Triangle Park, NC (16 miles from Raleigh, NC)
  • 2 days ago

We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...

Remote Work

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...

Associate Technical Support Engineer Intern

  • Raleigh, NC
  • 2 days ago
  • Raleigh, NC
  • 2 days ago

About the job The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red...

Remote Work

Container Platform Support Engineer - OpenShift

  • Raleigh, NC
  • 5 days ago
  • Raleigh, NC
  • 5 days ago

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...

Help Desk Support Specialist - Hybrid

  • Clayton, NC (14 miles from Raleigh, NC)
  • 5 days ago
  • Clayton, NC (14 miles from Raleigh, NC)
  • 5 days ago

A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....

Demographic Data for Raleigh, NC

Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.


Local
National
559,915
17,727
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Raleigh, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Raleigh, NC offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Raleigh, NC
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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