Help Desk Analyst Jobs in Raleigh, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job#: 2066790 Job Description: Title: Desktop Support Agent Pay: $30/hr Location: Onsite in Austin, TX OR Cary, NC Duration: 1 year contract Schedule: M-F-8:00 am-5:00 pm *rotating weekend work...
Xerox Client Support Specialist in Raleigh , North Carolina Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...
Remote WorkCompany Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Lead Cloud Engineering Support Specialist Management Level Individual Contributor Flexible Work...
Remote Work- Garner, NC (9 miles from Raleigh, NC)
- 1 day ago
- Garner, NC (9 miles from Raleigh, NC)
- 1 day ago
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
Thorough experience with Outlook, Windows Operating System, Printers, Anti-Virus applications....
Technical Support Engineer/SONiC Specialist
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems....
IT Support Engineer I, One Medical IT Support
- Apex, NC (15 miles from Raleigh, NC)
- 1 day ago
- Apex, NC (15 miles from Raleigh, NC)
- 1 day ago
Install, configure and maintain operating systems, applications and associated hardware....
- Clayton, NC (14 miles from Raleigh, NC)
- 2 days ago
- Clayton, NC (14 miles from Raleigh, NC)
- 2 days ago
The on-site supporter matches the required skill grade/ experience level Has and maintains the necessary technical knowledge to execute the IT on-site support tasks Perform the On-Site IT services...
Technical Support Engineer/SONiC Specialist
- Research Triangle Park, NC (16 miles from Raleigh, NC)
- 2 days ago
- Research Triangle Park, NC (16 miles from Raleigh, NC)
- 2 days ago
We have a 1 year contract opportunity for a Senior Technical Support Engineer. This role is fully remote but varying shifts may be required as this is a 24x5 environment. Overtime may also be...
Remote Work- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
About the job The Red Hat Experience Engineering (XE) team is looking for an Associate Technical Support Engineer intern to join us in Raleigh to support XE's mission to amplify the value of Red...
Remote WorkThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Help Desk Support Specialist - Hybrid
- Clayton, NC (14 miles from Raleigh, NC)
- 5 days ago
- Clayton, NC (14 miles from Raleigh, NC)
- 5 days ago
A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Raleigh, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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