Help Desk Analyst Jobs in Concord, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT - Technical Support Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 4 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 hours ago
system and other software Perform routine preventive maintenance related to all hardware and software Configure wireless networks at Sales and Construction sites Delivery, setup and networking of HP...
- Charlotte, NC (20 miles from Concord, NC)
- 5 hours ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 hours ago
IT Service Operations IT Support Partner will provide tier II level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing...
Epic Certified Willow Inpatient Support Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
- Charlotte, NC (20 miles from Concord, NC)
- 1 day ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Kforce has a client in Charlotte, NC that is seeking an App Support Specialist.Summary:We are seeking a proactive and detail-oriented Entry-Level IT Applications Support Specialist to join our...
L2 Production Support Specialist - Charlotte, NC
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Req ID: 313512 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 2 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Container Platform Support Engineer - OpenShift
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 4 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
- Misenheimer, NC (15 miles from Concord, NC)
- 4 days ago
- Misenheimer, NC (15 miles from Concord, NC)
- 4 days ago
IT Help Desk Technician Job Details Job Location Misenheimer Campus - Misenheimer, NC Position Type Full-Time Staff Education Level Associate's degree Travel Percentage Travel required Job Shift...
Senior Production Support Specialist
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
Senior Production Support Specialist North Carolina, Charlotte 03/06/2025 Contract Active Job Description: Job Title: Production Support Senior Specialist (L2 Support) Location: Charlotte, Texas,...
Help Desk Support Specialist - Hybrid
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 5 days ago
A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site....
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Concord, NC three times per week, at minimum. The Role We are to seeking a Team Simulation...
Lead Java Production Support Engineer
- Charlotte, NC (20 miles from Concord, NC)
- 10 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 10 days ago
systems, etc., and guides/mentors the team during the build and test phases....
Customer Support Specialist with Splunk cloud Experience
- Charlotte, NC (20 miles from Concord, NC)
- 14 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 14 days ago
The scope of work covers the following areas: Customer Support Contact Center Reporting Training Technical Skill set: Proficiency in Splunk Cloud is required; no need for deep cloud architecture...
Technical Support Technician (Remote)
- Matthews, NC (22 miles from Concord, NC)
- 16 days ago
- Matthews, NC (22 miles from Concord, NC)
- 16 days ago
Familiarity with networking principles, database management, and operating systems (Windows)....
Remote Work- Charlotte, NC (20 miles from Concord, NC)
- 16 days ago
- Charlotte, NC (20 miles from Concord, NC)
- 16 days ago
Provide first-tier, technical support & problem solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must...
Demographic Data for Concord, NC
Moving to Concord, NC? Find some basic demographic data about Concord, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Concord, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Concord, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »