Help Desk Analyst Jobs in New York
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
MQ and Z/OS Consulting Support Specialist Work Location: Albany NY (Hybrid 50% Onsite / 50% Remote). Duration: Long term term Description: The Consulting Support Specialists 3 has current and...
Title : IT support and security admin Location : Remote. Newyork Candidate needs to be in New York and when asked should report to office. Can work remotely. Responsibilities Provide exceptional...
Position Overview: The Help Desk Analyst will provide Level 1 support to clients....
Remote Workdiploma PREFERRED QUALIFICATIONS - 4+ years of network troubleshooting and support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 4+ years of...
What We're Looking For: In-depth knowledge of Microsoft Windows operating systems, device drivers, and peripherals....
Technology Support Specialist - Essex - 50720 Required Application Type School Related Personnel Salary/Pay Scale Step 1 - $42,536.56 Job Description Technology Support Specialist - Essex Street...
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Desktop Analyst (Multiple position) NewYork - Onsite role/Hybrid 6+ month contract with high potential for extension and can convert to permanent. Pay range: $25 - $29.33/hr on W2 Our Fortune 500...
Overview The mission of Helio Health, Inc. is to promote recovery from the effects of substance use and mental health disorders and other health issues. To support the mission of Helio Health,...
Company Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full...
There is an immediate opening for a Student Help Desk Coordinator in the East Irondequoit Central School District at East Irondequoit Middle School. This is an 8-hour per day position and the work...
Position Summary: Responsible for providing technical assistance and support for incoming queries and issues related to computer systems and network, on both hardware and software level, for...
Immediate need for a talented Desktop Support Technician. This is a 11+months contract opportunity with long-term potential and is located in Niskayuna, NY (Onsite). Please review the job...
Skills Help desk support, Help desk, macOS, Windows Top Skills Details Help desk support,Help desk,macOS,Windows Additional Skills & Qualifications 2+ years experience within IT or B.S. degree Self-motivation...
Assist in Windows 11 & Mac OS upgrades for each operating system....
Demographic Data for New York
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Title Synonyms
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Salary for Help Desk Analyst Jobs in New York
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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