Help Desk Analyst Jobs in Brick, NJ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lakewood, NJ (5 miles from Brick, NJ)
- 3 days ago
- Lakewood, NJ (5 miles from Brick, NJ)
- 3 days ago
While providing integrity to the casino and gambling industry for over 35 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry...
Client Printer Support Specialist
- Lakewood, NJ (5 miles from Brick, NJ)
- 7 days ago
- Lakewood, NJ (5 miles from Brick, NJ)
- 7 days ago
Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
- Howell, NJ (8 miles from Brick, NJ)
- 19 days ago
- Howell, NJ (8 miles from Brick, NJ)
- 19 days ago
Past experience working in a technical support call center environment Ability to walk end users through basic technical issues Able to work different shifts Manage incoming calls and queries...
At SUN Behavioral Health our team of dedicated, compassionate professionals is committed to improving the health and well-being of the people and communities we serve. We partner with hospitals,...
At SUN Behavioral Health our team of dedicated, compassionate professionals is committed to improving the health and well-being of the people and communities we serve. We partner with hospitals,...
Help Desk Technical Support Specialist
- West Long Branch, NJ (17 miles from Brick, NJ)
- 60+ days ago
- West Long Branch, NJ (17 miles from Brick, NJ)
- 60+ days ago
Posting Details Requisition Number S856P Job Position Title Help Desk Technical Support Specialist Department Information Support Immediate Supervisor Title Director of Computer Support FLSA...
Demographic Data for Brick, NJ
Moving to Brick, NJ? Find some basic demographic data about Brick, NJ below.
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Salary for Help Desk Analyst Jobs in Brick, NJ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Brick, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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