Help Desk Analyst Jobs in New Boston, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Manchester, NH (10 miles from New Boston, NH)
- 4 days ago
- Manchester, NH (10 miles from New Boston, NH)
- 4 days ago
Job Description: We are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related...
Technical Support Engineer (Full Time)
- Concord, NH (18 miles from New Boston, NH)
- 6 days ago
- Concord, NH (18 miles from New Boston, NH)
- 6 days ago
Responsibilities: Provide Level 1 and Level 2 support for IT systems. Troubleshoot hardware, software, and network issues. Escalate critical incidents to engineering teams. Document issues and...
- Concord, NH (18 miles from New Boston, NH)
- 6 days ago
- Concord, NH (18 miles from New Boston, NH)
- 6 days ago
Red River Systems Support Engineer II in Concord , New Hampshire Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
M365 Platform Solutions and Support Engineer University System of New Hampshire, United States about 7 hours ago Location: New Boston, NEW HAMPSHIRE Job Type: FullTime USNH Employees should within...
Senior Technical Support Specialist
- Londonderry, NH (16 miles from New Boston, NH)
- 8 days ago
- Londonderry, NH (16 miles from New Boston, NH)
- 8 days ago
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core...
- Concord, NH (18 miles from New Boston, NH)
- 8 days ago
- Concord, NH (18 miles from New Boston, NH)
- 8 days ago
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkJunior IT Administrator (Desktop Support & Infrastructure)
- Manchester, NH (10 miles from New Boston, NH)
- 10 days ago
- Manchester, NH (10 miles from New Boston, NH)
- 10 days ago
Troubleshoot and resolve issues with operating systems, applications, printers, and peripheral devices. Perform installations, configurations, and updates for desktop hardware and software....
- Concord, NH (18 miles from New Boston, NH)
- 11 days ago
- Concord, NH (18 miles from New Boston, NH)
- 11 days ago
Wilson Language Training Customer Support Specialist in Concord , New Hampshire Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are...
- Concord, NH (18 miles from New Boston, NH)
- 11 days ago
- Concord, NH (18 miles from New Boston, NH)
- 11 days ago
Eliassen Group Operations Support Engineer in Concord , New Hampshire Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkCustomer Support Engineer- based in Texas, Colorado or Utah
- Concord, NH (18 miles from New Boston, NH)
- 20 days ago
- Concord, NH (18 miles from New Boston, NH)
- 20 days ago
Customer Support Engineer- based in Texas, Colorado or Utah Date: Feb 12, 2025 Location: Concord, MA, US Job Function: Technical Business Unit: Plasma Technology Oxford Instruments is searching...
Customer Support Engineer - Boston, MA or New England area
- Concord, NH (18 miles from New Boston, NH)
- 20 days ago
- Concord, NH (18 miles from New Boston, NH)
- 20 days ago
Customer Support Engineer - Boston, MA or New England area Date: Feb 11, 2025 Location: Concord, MA, US Job Function: Technical Business Unit: Andor Technology About Oxford Instruments: Our...
Desktop Technician II - Part-Time
- Nashua, NH (20 miles from New Boston, NH)
- 21 days ago
- Nashua, NH (20 miles from New Boston, NH)
- 21 days ago
Overview Technical support professional who responds to escalated tickets as required via additional skills, knowledge, tools or authority. May resolve incidents remotely or at user's location via...
Senior Technical Support Engineer - Networking
- Merrimack, NH (12 miles from New Boston, NH)
- 23 days ago
- Merrimack, NH (12 miles from New Boston, NH)
- 23 days ago
Detailed Description Experience on SONiC network operating system and FRR stack is required Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments...
Senior Technical Support Engineer - Networking
- Concord, NH (18 miles from New Boston, NH)
- 24 days ago
- Concord, NH (18 miles from New Boston, NH)
- 24 days ago
Detailed Description Experience on SONiC network operating system and FRR stack is required Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments...
- Concord, NH (18 miles from New Boston, NH)
- 25 days ago
- Concord, NH (18 miles from New Boston, NH)
- 25 days ago
EDB Senior Support Engineer ll in Concord , New Hampshire A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkDemographic Data for New Boston, NH
Moving to New Boston, NH? Find some basic demographic data about New Boston, NH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Boston, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Boston, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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