Help Desk Analyst Jobs in Merrimack, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Device Support Engineer - Perfecto Mobile
- Lowell, MA (17 miles from Merrimack, NH)
- 1 day ago
- Lowell, MA (17 miles from Merrimack, NH)
- 1 day ago
systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $79,600 a year Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision...
- Manchester, NH (9 miles from Merrimack, NH)
- 4 days ago
- Manchester, NH (9 miles from Merrimack, NH)
- 4 days ago
Job Description: We are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related...
- Littleton, MA (21 miles from Merrimack, NH)
- 4 days ago
- Littleton, MA (21 miles from Merrimack, NH)
- 4 days ago
Job Posting Start Date 03-06-2025 Job Posting End Date 04-14-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
- Andover, MA (22 miles from Merrimack, NH)
- 5 days ago
- Andover, MA (22 miles from Merrimack, NH)
- 5 days ago
The Help Desk Analyst provides support for core, enterprise applications, hardware, and security....
- Andover, MA (22 miles from Merrimack, NH)
- 5 days ago
- Andover, MA (22 miles from Merrimack, NH)
- 5 days ago
-On site support: Need strong soft skills -Supporting End Users on >Laptop provisioning, Imaging, Pushing Software >Outlook 365, Active Directory, SCCM, Windows 10 >Apple products(Mac) - only...
- Andover, MA (22 miles from Merrimack, NH)
- 6 days ago
- Andover, MA (22 miles from Merrimack, NH)
- 6 days ago
Location: Andover, MA Salary: $20.00 USD Hourly - $21.00 USD Hourly Description: Our client is currently seeking an IT Support Technician. About the Role: Customer Facing Role Primary role - Tech...
M365 Platform Solutions and Support Engineer
- New Boston, NH (12 miles from Merrimack, NH)
- 6 days ago
- New Boston, NH (12 miles from Merrimack, NH)
- 6 days ago
M365 Platform Solutions and Support Engineer University System of New Hampshire, United States about 7 hours ago Location: New Boston, NEW HAMPSHIRE Job Type: FullTime USNH Employees should within...
National Support Specialist - Hospital Patient Monitoring
- Andover, MA (22 miles from Merrimack, NH)
- 7 days ago
- Andover, MA (22 miles from Merrimack, NH)
- 7 days ago
National Support Specialist - Hospital Patient Monitoring Job Description As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing engineers, focusing on...
Senior Technical Support Specialist
- Londonderry, NH (6 miles from Merrimack, NH)
- 8 days ago
- Londonderry, NH (6 miles from Merrimack, NH)
- 8 days ago
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core...
Junior IT Administrator (Desktop Support & Infrastructure)
- Manchester, NH (9 miles from Merrimack, NH)
- 10 days ago
- Manchester, NH (9 miles from Merrimack, NH)
- 10 days ago
Troubleshoot and resolve issues with operating systems, applications, printers, and peripheral devices. Perform installations, configurations, and updates for desktop hardware and software....
- Andover, MA (22 miles from Merrimack, NH)
- 12 days ago
- Andover, MA (22 miles from Merrimack, NH)
- 12 days ago
L2 Support Engineer SGS_JOB_1095 Information Technology Massachusetts IoT Cloud PaaS/IaaS Azure AWS Dynatrace GitHub Automation Jira ServiceNow ITIL Contract - 06 Months + (Possibilities of...
Helpdesk Specialist (Lawrence, MA)
- Lawrence, MA (20 miles from Merrimack, NH)
- 15 days ago
- Lawrence, MA (20 miles from Merrimack, NH)
- 15 days ago
Strong knowledge of Windows operating systems, Microsoft Office Suite, and common IT applications. 5. Excellent troubleshooting and problem-solving skills. 6....
Level 3 Technical Support Engineer (hybrid)
- Westford, MA (18 miles from Merrimack, NH)
- 15 days ago
- Westford, MA (18 miles from Merrimack, NH)
- 15 days ago
Proficiency with Microsoft Windows and Linux operating systems. CCNA or Network+ certification....
VIP Support - Technical Support Lead
- Andover, MA (22 miles from Merrimack, NH)
- 20 days ago
- Andover, MA (22 miles from Merrimack, NH)
- 20 days ago
Location: Andover, MA Salary: $20.00 USD Hourly - $21.00 USD Hourly Description: Our client is currently seeking a Desktop Support Technician. About the Role: Customer Facing Role Primary role -...
Desktop Technician II - Part-Time
- Nashua, NH (8 miles from Merrimack, NH)
- 21 days ago
- Nashua, NH (8 miles from Merrimack, NH)
- 21 days ago
Overview Technical support professional who responds to escalated tickets as required via additional skills, knowledge, tools or authority. May resolve incidents remotely or at user's location via...
Demographic Data for Merrimack, NH
Moving to Merrimack, NH? Find some basic demographic data about Merrimack, NH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Merrimack, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Merrimack, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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