Help Desk Analyst Jobs in Derry, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Manchester, NH (11 miles from Derry, NH)
- 16 hours ago
- Manchester, NH (11 miles from Derry, NH)
- 16 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Intern - Helpdesk Support (Westford, MA)
- Westford, MA (22 miles from Derry, NH)
- 1 day ago
- Westford, MA (22 miles from Derry, NH)
- 1 day ago
Description: IT Helpdesk Intern / Support Specialist At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and...
- Wilmington, MA (23 miles from Derry, NH)
- 2 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 2 days ago
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection...
- Wilmington, MA (23 miles from Derry, NH)
- 3 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 3 days ago
IT Support Technician needed ASAP for a 1+ month contract position in Wilmington, MA! ****Position has very good potential to extend.**** Job Summary: We are seeking a motivated Level 1 IT Support...
- Andover, MA (17 miles from Derry, NH)
- 3 days ago
- Andover, MA (17 miles from Derry, NH)
- 3 days ago
Job Title: Helpdesk Location: Andover, MA Pay: $25-30/hr Company Summary: Our client is a proven leader in information technology, innovative strategic technical planning, and program management...
IS Desktop Support Intern - Per Diem
- Nashua, NH (14 miles from Derry, NH)
- 7 days ago
- Nashua, NH (14 miles from Derry, NH)
- 7 days ago
Overview This is an internship position with the Information Technology User Support team Responsibilities Curious and wants to learn from this experience Flexible and able to navigate change...
Customer Service/ Help Desk Associate
- Manchester, NH (11 miles from Derry, NH)
- 9 days ago
- Manchester, NH (11 miles from Derry, NH)
- 9 days ago
The Customer Service / Help Desk Analyst provides first-line technical support for end users, assisting them with troubleshooting hardware, software, network, and other IT-related issues....
Technical Support Engineer 4 - KK1013087
- Westford, MA (22 miles from Derry, NH)
- 10 days ago
- Westford, MA (22 miles from Derry, NH)
- 10 days ago
Technical Support Engineer 4 - TAC - Accelerated Response Care REMOTE: anywhere in the U.S Have you ever used your smartphone, or Netflix, or cable TV, or Wi-Fi and wonder how the giants in cloud...
- Andover, MA (17 miles from Derry, NH)
- 16 days ago
- Andover, MA (17 miles from Derry, NH)
- 16 days ago
Systems Re-installing software, drivers, and add-ins Other IT tech related task to help at that site Required experience in the following areas: Experience in computer configuration & repair; Minimum...
Openings as of 4/1/2025 Computer Technician JobID: 1883 Position Type: Technology/Computer Technician Date Posted: 3/28/2025 Location: District-wide Date Available: ASAP Closing Date: ASAP Job...
Hardware Support Engineer, New Product Integration
- North Reading, MA (23 miles from Derry, NH)
- 19 days ago
- North Reading, MA (23 miles from Derry, NH)
- 19 days ago
We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to successfully support new robotic technologies in the network. This highly ambiguous job will...
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- North Reading, MA (23 miles from Derry, NH)
- 23 days ago
- North Reading, MA (23 miles from Derry, NH)
- 23 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
Military Veterans and Military Spouses Encouraged to Apply - IT Support Engineer, Ring
- North Reading, MA (23 miles from Derry, NH)
- 25 days ago
- North Reading, MA (23 miles from Derry, NH)
- 25 days ago
Providing desktop level support to end users; an Excellent understanding of MacOS and Windows operating systems, and some experience with Linux is a plus....
- North Reading, MA (23 miles from Derry, NH)
- 45+ days ago
- North Reading, MA (23 miles from Derry, NH)
- 45+ days ago
Providing desktop level support to end users; an Excellent understanding of MacOS and Windows operating systems, and some experience with Linux is a plus....
Senior HPC Technical Support Engineer - Ethernet
- Westford, MA (22 miles from Derry, NH)
- 60+ days ago
- Westford, MA (22 miles from Derry, NH)
- 60+ days ago
Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions....
Demographic Data for Derry, NH
Moving to Derry, NH? Find some basic demographic data about Derry, NH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Derry, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Derry, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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