Help Desk Analyst Jobs in Concord, NH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Manchester, NH (17 miles from Concord, NH)
- 4 days ago
- Manchester, NH (17 miles from Concord, NH)
- 4 days ago
Job Description: We are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related...
Responsibilities: Provide Level 1 and Level 2 support for IT systems. Troubleshoot hardware, software, and network issues. Escalate critical incidents to engineering teams. Document issues and...
Red River Systems Support Engineer II in Concord , New Hampshire Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
M365 Platform Solutions and Support Engineer
- New Boston, NH (18 miles from Concord, NH)
- 6 days ago
- New Boston, NH (18 miles from Concord, NH)
- 6 days ago
M365 Platform Solutions and Support Engineer University System of New Hampshire, United States about 7 hours ago Location: New Boston, NEW HAMPSHIRE Job Type: FullTime USNH Employees should within...
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkJunior IT Administrator (Desktop Support & Infrastructure)
- Manchester, NH (17 miles from Concord, NH)
- 10 days ago
- Manchester, NH (17 miles from Concord, NH)
- 10 days ago
Troubleshoot and resolve issues with operating systems, applications, printers, and peripheral devices. Perform installations, configurations, and updates for desktop hardware and software....
Wilson Language Training Customer Support Specialist in Concord , New Hampshire Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are...
Eliassen Group Operations Support Engineer in Concord , New Hampshire Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkHands and Feet IT Support Engineer
- Gilford, NH (24 miles from Concord, NH)
- 19 days ago
- Gilford, NH (24 miles from Concord, NH)
- 19 days ago
Skills: Basic understanding of computer hardware, Windows, Mac operating systems, networking, and peripheral devices. Good communication skills with a customer-focused mindset....
Customer Support Engineer- based in Texas, Colorado or Utah
- Concord, NH
- 20 days ago
- Concord, NH
- 20 days ago
Customer Support Engineer- based in Texas, Colorado or Utah Date: Feb 12, 2025 Location: Concord, MA, US Job Function: Technical Business Unit: Plasma Technology Oxford Instruments is searching...
Customer Support Engineer - Boston, MA or New England area
- Concord, NH
- 20 days ago
- Concord, NH
- 20 days ago
Customer Support Engineer - Boston, MA or New England area Date: Feb 11, 2025 Location: Concord, MA, US Job Function: Technical Business Unit: Andor Technology About Oxford Instruments: Our...
Detailed Description Experience on SONiC network operating system and FRR stack is required Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments...
EDB Senior Support Engineer ll in Concord , New Hampshire A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkProvide help desk support to all GSIL computer users involving desktop hardware/software, operating systems, printers, and tablets. Use a remote support platform to assist remote users....
IT-Technical Support Specialist
- Raymond, NH (22 miles from Concord, NH)
- 90+ days ago
- Raymond, NH (22 miles from Concord, NH)
- 90+ days ago
Position Type: Technology Date Posted: 10/17/2024 Location: SAU#33 Technical Support Specialist This is a year round, full benefit position which offers medical, dental, FSA, LTD, NH...
Demographic Data for Concord, NH
Moving to Concord, NH? Find some basic demographic data about Concord, NH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Concord, NH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Concord, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »