Help Desk Analyst Jobs in Papillion, NE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Client Technical Support Associate
- Omaha, NE (11 miles from Papillion, NE)
- 16 hours ago
- Omaha, NE (11 miles from Papillion, NE)
- 16 hours ago
Extensive knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through complex software....
Epic Certified Willow Inpatient Support Specialist
- Omaha, NE (11 miles from Papillion, NE)
- 16 hours ago
- Omaha, NE (11 miles from Papillion, NE)
- 16 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Omaha, NE (11 miles from Papillion, NE)
- 1 day ago
- Omaha, NE (11 miles from Papillion, NE)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
- Greenwood, NE (20 miles from Papillion, NE)
- 2 days ago
- Greenwood, NE (20 miles from Papillion, NE)
- 2 days ago
Assist the IT team providing end user support for software problems including operating systems, application software and productivity tools, such as Microsoft Office 365....
Data Center Hardware Technician (overnights)
- Omaha, NE (11 miles from Papillion, NE)
- 2 days ago
- Omaha, NE (11 miles from Papillion, NE)
- 2 days ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Omaha, NE (11 miles from Papillion, NE)
- 3 days ago
- Omaha, NE (11 miles from Papillion, NE)
- 3 days ago
Essential Job Duties and Responsibilities: Learn new software programs and train division personnel. Develop training aids and quick reference guides for users. Install personal computer and...
Receive ticket/s Collect part/s Go to rack location listed in ticket Un-cable network switch Remove switch from rack Open switch Locate and replace SSD and DIMM Process logical transaction in...
- Omaha, NE (11 miles from Papillion, NE)
- 5 days ago
- Omaha, NE (11 miles from Papillion, NE)
- 5 days ago
Knowledge of basic network operating system fundamentals. Skill in the operation and maintenance of the personal computers and peripheral devices....
Customer Care Expert - Enterprise Support
- Omaha, NE (11 miles from Papillion, NE)
- 13 days ago
- Omaha, NE (11 miles from Papillion, NE)
- 13 days ago
Customer Care Expert - Enterprise Start Date: Monday, April 21st- Training is 10 weeks on-site in the Omaha, NE office. There is no PTO allowed during training. Location: Omaha, NE Office - 1926 S...
Azure Desktop Support Specialist
- Omaha, NE (11 miles from Papillion, NE)
- 17 days ago
- Omaha, NE (11 miles from Papillion, NE)
- 17 days ago
Azure Desktop Support Specialist Published February 19, 2025 Location Nebraska, Nebraska Remote Work No DESCRIPTION Job Title: System Administrator (Azure) Duration: 12 month contract Location:...
Tier 1 Technical Support Representative (REMOTE NEBRASKA)
- Omaha, NE (11 miles from Papillion, NE)
- 30+ days ago
- Omaha, NE (11 miles from Papillion, NE)
- 30+ days ago
Tier 1 Technical Support Representative (REMOTE NEBRASKA) Job Category: Contact Center Requisition Number: TIER1001339 ing Details ed: February 6, 2025 Full-Time Locations Showing 1 location...
IT Property Support Engineer I - (Council Bluffs)
- Council Bluffs, IA (12 miles from Papillion, NE)
- 30+ days ago
- Council Bluffs, IA (12 miles from Papillion, NE)
- 30+ days ago
system and related vendor patches or temporary fixes as defined in the Product Support Agreement Provide first or second level problem determination/ isolation and recovery support for Host Platform...
- Omaha, NE (11 miles from Papillion, NE)
- 30+ days ago
- Omaha, NE (11 miles from Papillion, NE)
- 30+ days ago
Overview We are looking for an IT Support Intern to join our team in our Omaha, NE location. In this role, you will assist in supporting internal customers and computer systems at Interstates,...
Help Desk Technician - Omaha, NE Location
- Omaha, NE (11 miles from Papillion, NE)
- 30+ days ago
- Omaha, NE (11 miles from Papillion, NE)
- 30+ days ago
We’re looking for candidates who may: Provide Tier 1 help desk support and resolve problems to the end user’s satisfaction....
- Omaha, NE (11 miles from Papillion, NE)
- 45+ days ago
- Omaha, NE (11 miles from Papillion, NE)
- 45+ days ago
Overview Job Purpose The Industry Technical Support Agent acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Industry Technical...
Remote WorkDemographic Data for Papillion, NE
Moving to Papillion, NE? Find some basic demographic data about Papillion, NE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Papillion, NE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Papillion, NE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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