Help Desk Analyst Jobs in Lincoln, NE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Experience with Mac operating systems, software and hardware. Knowledge of wireless network connectivity procedures....
- Greenwood, NE (17 miles from Lincoln, NE)
- 2 days ago
- Greenwood, NE (17 miles from Lincoln, NE)
- 2 days ago
Assist the IT team providing end user support for software problems including operating systems, application software and productivity tools, such as Microsoft Office 365....
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkRed River Systems Support Engineer II in Lincoln , Nebraska Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Wilson Language Training Customer Support Specialist in Lincoln , Nebraska Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
CompuCom Level 1 Technician in Lincoln , Nebraska As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build...
Eliassen Group Operations Support Engineer in Lincoln , Nebraska Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote Reference...
Remote WorkEDB Senior Support Engineer ll in Lincoln , Nebraska A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkOur Vision: We make dreams possible. Yes, were a student loan servicer. Were also a technology company, idea incubator, start-up accelerator, and K-12 and higher education expert. At Nelnet, were...
systems, software application administration and hardware Experience with direct customer support Equivalent combination of education, experience, that provides the required knowledge, skills, and...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Sr. Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging...
Demographic Data for Lincoln, NE
Moving to Lincoln, NE? Find some basic demographic data about Lincoln, NE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lincoln, NE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lincoln, NE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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