Help Desk Analyst Jobs in Jackson, MS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Ridgeland, MS (9 miles from Jackson, MS)
- 23 hours ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 23 hours ago
Overview The End User Support Specialist will serve as the IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions. Provide on-site and...
Corporate Treasury Services Support Specialist I/II/IIILocationUS-MS-Jackson | US-TX-Houston | US-TN-Memphis | US-FL-Panhandle | US-AL-BirminghamJob ID2025-18367 CategoryCash Management...
Responsible for the support and maintenance of client hardware, operating systems, and applications....
CSC Help Desk Analyst Intermediate
- Ridgeland, MS (9 miles from Jackson, MS)
- 5 days ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 5 days ago
Southern Farm Bureau Casualty Insurance Company is currently seeking a CSC Help Desk Analyst, Intermediate. Southern Farm Bureau is a great company and an excellent place to work....
Corporate Treasury Services Support Specialist I/II/III
- Jackson, MS
- 5 days ago
- Jackson, MS
- 5 days ago
Overview The purpose of this job is to implement Trustmarks Corporate Treasury Services, train customers, provide support for Corporate Treasury Service products, and answer customers and internal...
Special Skills: Experience supporting MS operating systems, web-based applications, and remote users....
Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent Workforce Support Specialist ready to take us to the next level! If...
Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:...
EDB Senior Support Engineer II in Jackson , Mississippi A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkService Desk Technician - Bilingual Spanish/English (TIER 1)
- Jackson, MS
- 27 days ago
- Jackson, MS
- 27 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Ridgeland, MS (9 miles from Jackson, MS)
- 30+ days ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 30+ days ago
IT Support Tech Job Details Job Location BBG Corporate - Ridgeland, MS Position Type Full Time Job Category Information Technology Description Job Summary: The IT Support Tech will assist the IT...
Part Time It Desktop Support Onsite In Crystal Springs, MS
- Crystal Springs, MS (24 miles from Jackson, MS)
- 45+ days ago
- Crystal Springs, MS (24 miles from Jackson, MS)
- 45+ days ago
PART TIME IT DESKTOP SUPPORT - ONSITE IN CRYSTAL SPRINGS, MS Crystal Springs, MISSISSIPPI JOB REFERENCE ID: 25-02940 JOB TYPE: Contract LOCATION: Crystal Springs, MISSISSIPPI PAY RATE: $17.0 -...
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age,...
Ideal candidates for this position will be located in the greater Jackson, Mississippi area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating...
Demographic Data for Jackson, MS
Moving to Jackson, MS? Find some basic demographic data about Jackson, MS below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Jackson, MS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jackson, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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