Help Desk Analyst Jobs in Jackson, MS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Ridgeland, MS (9 miles from Jackson, MS)
- 3 days ago
- Ridgeland, MS (9 miles from Jackson, MS)
- 3 days ago
IT Support Tech Job Details Job Location BBG Corporate - Ridgeland, MS Position Type Full Time Job Category Information Technology Description Job Summary: The IT Support Tech will assist the IT...
Red River Systems Support Engineer II in Jackson , Mississippi Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:...
Part Time It Desktop Support Onsite In Crystal Springs, MS
- Crystal Springs, MS (24 miles from Jackson, MS)
- 11 days ago
- Crystal Springs, MS (24 miles from Jackson, MS)
- 11 days ago
PART TIME IT DESKTOP SUPPORT - ONSITE IN CRYSTAL SPRINGS, MS Crystal Springs, MISSISSIPPI JOB REFERENCE ID: 25-02940 JOB TYPE: Contract LOCATION: Crystal Springs, MISSISSIPPI PAY RATE: $17.0 -...
Wilson Language Training Customer Support Specialist in Jackson , Mississippi Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Eliassen Group Operations Support Engineer in Jackson , Mississippi Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkHello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:...
AGFA Corporation Global Support Engineer/Jackson in Jackson , Mississippi The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly...
ABBTECH Professional Resources, Inc. Computer Technician in Jackson , Mississippi Hello! ABBTECH Professional Resources and our partner Dell, are looking for Traveling Computer Technicians for a...
- Madison, MS (15 miles from Jackson, MS)
- 25 days ago
- Madison, MS (15 miles from Jackson, MS)
- 25 days ago
CDL Helpdesk I Salary $33,600.00 - $57,330.00 Annually Location 45 - MADISON COUNTY, MS Job Type Full-Time Job Number 9656-0...madi Department 0715 - DPS-DRIVER SERVICES Opening Date 02/13/2025...
EDB Senior Support Engineer ll in Jackson , Mississippi A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age,...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp. Here, you'll have the...
Ideal candidates for this position will be located in the greater Jackson, Mississippi area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating...
Demographic Data for Jackson, MS
Moving to Jackson, MS? Find some basic demographic data about Jackson, MS below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Jackson, MS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jackson, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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