Help Desk Analyst Jobs in Saint Paul, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. This will include phone support as well. They will provide phone support and...
- Plymouth, MN (17 miles from Saint Paul, MN)
- 14 hours ago
- Plymouth, MN (17 miles from Saint Paul, MN)
- 14 hours ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
- Plymouth, MN (17 miles from Saint Paul, MN)
- 18 hours ago
- Plymouth, MN (17 miles from Saint Paul, MN)
- 18 hours ago
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions...
- Bloomington, MN (12 miles from Saint Paul, MN)
- 1 day ago
- Bloomington, MN (12 miles from Saint Paul, MN)
- 1 day ago
Provides primary help desk support for PCs, peripherals, and software via phone, email, or in-person. Escalates work orders for other issues to the proper Information Services team member....
Consumer Technical Support Representative
- Eden Prairie, MN (16 miles from Saint Paul, MN)
- 1 day ago
- Eden Prairie, MN (16 miles from Saint Paul, MN)
- 1 day ago
., years of work experience related to the job) Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required....
At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Applications Support Specialist - Remote
- Brooklyn Park, MN (16 miles from Saint Paul, MN)
- 1 day ago
- Brooklyn Park, MN (16 miles from Saint Paul, MN)
- 1 day ago
Comprehensive Pharmacy Services Applications Support Specialist - Remote in Brooklyn Park , Minnesota Applications Support Specialist CPS Solutions, LLC Home-based/remote As a full time,...
Remote WorkSpire Federal Credit Union Help Desk Analyst in St....
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 1 day ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 1 day ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
TECHNICAL SUPPORT SPECIALIST, Information Technology
- Saint Paul, MN
- 1 day ago
- Saint Paul, MN
- 1 day ago
Essential responsibilities include but are not limited to: Assist with employee equipment setup, perform and ensure proper installation of operating systems and appropriate software Troubleshoot and...
Gillette Children's is hiring a full-time, 1.0 FTE (40 hrs/wk) Computer Technician-Therapy Aide. Schedule is Monday - Friday, hours ranging between 7:30am to 5:30pm at the main St. Paul campus...
Senior IT Support Analyst Building Supply
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 4 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 4 days ago
As a Senior IT Support Analyst at Epicor, you will be responsible for monitoring, maintaining, and supporting complex server environments. You will work with IT monitoring and alerting software to...
- Eagan, MN (6 miles from Saint Paul, MN)
- 4 days ago
- Eagan, MN (6 miles from Saint Paul, MN)
- 4 days ago
Provide technical assistance to computer users on company IT products by answering questions, resolving computer problems, addressing concerns, maintaining services on production servers, and...
National Support Specialist - Hospital Patient Monitoring
- Plymouth, MN (17 miles from Saint Paul, MN)
- 5 days ago
- Plymouth, MN (17 miles from Saint Paul, MN)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Plymouth , Minnesota As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 6 days ago
- Minneapolis, MN (9 miles from Saint Paul, MN)
- 6 days ago
Our Senior Desktop Specialist needs to work well under pressure, delivering and executing on solutions to ensure a flawless IT service delivery for the internal Mimecast teams. This role will...
Demographic Data for Saint Paul, MN
Moving to Saint Paul, MN? Find some basic demographic data about Saint Paul, MN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Saint Paul, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Saint Paul, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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