Help Desk Analyst Jobs in Minnesota
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. This will include phone support as well. They will provide phone support and...
Hiring range: $50,897 to $59,800 ($24.47 to $28.75 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to...
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions...
Provides primary help desk support for PCs, peripherals, and software via phone, email, or in-person. Escalates work orders for other issues to the proper Information Services team member....
Consumer Technical Support Representative
- Eden Prairie, MN
- 22 hours ago
- Eden Prairie, MN
- 22 hours ago
., years of work experience related to the job) Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required....
At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Comprehensive Pharmacy Services Applications Support Specialist - Remote in Brooklyn Park , Minnesota Applications Support Specialist CPS Solutions, LLC Home-based/remote As a full time,...
Remote WorkHelp Desk Technician Tier I (Hybrid opportunity)-HELPD002266
- Melrose, MN
- 1 day ago
- Melrose, MN
- 1 day ago
Arvig Enterprises, Inc. Help Desk Technician Tier I (Hybrid opportunity)-HELPD002266 in Melrose , Minnesota Help Desk Technician I$ 19.37 - $ 21.42Arvig: Committed to Service, Dedicated to YouJoin...
Remote WorkHelp Desk Technician Tier I (Hybrid opportunity)-HELPD002265
- Perham, MN
- 1 day ago
- Perham, MN
- 1 day ago
Arvig Enterprises, Inc. Help Desk Technician Tier I (Hybrid opportunity)-HELPD002265 in Perham , Minnesota Help Desk Technician I$ 19.37 - $ 21.42Arvig: Committed to Service, Dedicated to YouJoin...
Remote WorkHousing Support Specialist St. Cloud, MN Rise, Inc. St. Cloud, Minnesota Description At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our...
Sr. Technical Support Engineer (Utility Focus/Electrical/Sytem Engineers Preferr
- Medina, MN
- 1 day ago
- Medina, MN
- 1 day ago
Open Systems International Inc. Sr. Technical Support Engineer (Utility Focus/Electrical/Sytem Engineers Preferr in Medina , Minnesota The driving force behind our success has always been the...
Spire Federal Credit Union Help Desk Analyst in St....
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
TECHNICAL SUPPORT SPECIALIST, Information Technology
- Saint Paul, MN
- 1 day ago
- Saint Paul, MN
- 1 day ago
Essential responsibilities include but are not limited to: Assist with employee equipment setup, perform and ensure proper installation of operating systems and appropriate software Troubleshoot and...
Demographic Data for Minnesota
Moving to Minnesota? Find some basic demographic data about Minnesota below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Minnesota
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Minnesota offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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