Help Desk Analyst Jobs in Saint Cloud, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Looking for individuals with previous configuration and help desk support experience. Ideally these individuals would have 1+ years of experience, but open to all tenure of experience....
Desktop Technical Support Level 1 or 2
- Monticello, MN (24 miles from Saint Cloud, MN)
- 9 days ago
- Monticello, MN (24 miles from Saint Cloud, MN)
- 9 days ago
Position Type: Technology/ Desktop/Mobile Device Support Specialist Date Posted: 4/10/2025 Location: District Wide Date Available: 07/01/2025 Centrally located on Interstate 94 less...
The Escrow Support Specialist plays a key role throughout the duration of the real estate transaction by providing centralized support to a variety of Escrow Officers to ensure a smooth closing...
Summer School Bilingual Communications Support Specialist (Somali)
- Waite Park, MN (3 miles from Saint Cloud, MN)
- 30+ days ago
- Waite Park, MN (3 miles from Saint Cloud, MN)
- 30+ days ago
Summer School Bilingual Communications Support Specialist (Somali) JobID: 7899 Position Type: Summer School (Grades 9-12)/Non-Licensed Date Posted: 3/12/2025 Location: ALC McKinley TYPE OF...
Summer School Bilingual Communications Support Specialist (Somali)
- Saint Cloud, MN
- 30+ days ago
- Saint Cloud, MN
- 30+ days ago
TYPE OF POSITION: Monday - Thursday, 4.5 hours a day, specific morning hours to be determined Number of positions depends on student enrollment Hours may vary based on program needs First...
- Sartell, MN (10 miles from Saint Cloud, MN)
- 90+ days ago
- Sartell, MN (10 miles from Saint Cloud, MN)
- 90+ days ago
systems, or appropriate software Prioritize and schedule problems....
Demographic Data for Saint Cloud, MN
Moving to Saint Cloud, MN? Find some basic demographic data about Saint Cloud, MN below.
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Salary for Help Desk Analyst Jobs in Saint Cloud, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Saint Cloud, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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