Help Desk Analyst Jobs in Saint Cloud, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Housing Support Specialist St. Cloud, MN Rise, Inc. St. Cloud, Minnesota Description At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our...
NAVIGATE Certified Peer Support Specialist (CentraCare - St. Cloud - Hybrid) - P
- Saint Cloud, MN
- 4 days ago
- Saint Cloud, MN
- 4 days ago
UMPhysicians NAVIGATE Certified Peer Support Specialist (CentraCare - St. Cloud - Hybrid) - P in St. Cloud , Minnesota Why M Physicians? The NAVIGATE program at M Physicians is affiliated with the...
Summer School Bilingual Communications Support Specialist (Somali)
- Saint Cloud, MN
- 4 days ago
- Saint Cloud, MN
- 4 days ago
TYPE OF POSITION: Monday - Thursday, 4.5 hours a day, specific morning hours to be determined Number of positions depends on student enrollment Hours may vary based on program needs First...
Summary The Application Support Analyst serves on the application support team,supporting internal customers for all services and supporting related questionsof ATS's business applications. The...
Summary The Help Desk Technician is responsible for the effective and professionaldirect interaction and support of client IT needs including hardware,applications, and all related client...
- Sartell, MN (10 miles from Saint Cloud, MN)
- 45+ days ago
- Sartell, MN (10 miles from Saint Cloud, MN)
- 45+ days ago
systems, or appropriate software Prioritize and schedule problems....
Demographic Data for Saint Cloud, MN
Moving to Saint Cloud, MN? Find some basic demographic data about Saint Cloud, MN below.
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Salary for Help Desk Analyst Jobs in Saint Cloud, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Saint Cloud, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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