Help Desk Analyst Jobs in Eagan, MN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Endpoint and Virtual Desktop Engineer
- Saint Paul, MN (6 miles from Eagan, MN)
- moments ago
- Saint Paul, MN (6 miles from Eagan, MN)
- moments ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Technology Assistant Paraprofessional (7.5 hours/day)
- Edina, MN (8 miles from Eagan, MN)
- 1 day ago
- Edina, MN (8 miles from Eagan, MN)
- 1 day ago
Working knowledge of and experience with computers, operating systems, software applications and the Internet. Must be able to move up to 50 pounds....
- Minneapolis, MN (9 miles from Eagan, MN)
- 2 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 2 days ago
systems and provides guidance and strategic direction Provides detailed technical design documentation and solution specifications that are delivered to the engineering build team for implementation...
- Minneapolis, MN (9 miles from Eagan, MN)
- 2 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 2 days ago
Position Title: Support Engineer I Position Location: Minneapolis, Minnesota Reports to: Lead or Manager Job Summary: This position provides high quality solutions to customers to ensure their...
- Bloomington, MN (6 miles from Eagan, MN)
- 3 days ago
- Bloomington, MN (6 miles from Eagan, MN)
- 3 days ago
Location: Bloomington, MN Salary: $20.00 USD Hourly - $21.00 USD Hourly Description: Our client is currently seeking a L2 Service Desk Bloomington, MN (Onsite-Possibility of Hybrid) Required...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
- Plymouth, MN (16 miles from Eagan, MN)
- 3 days ago
- Plymouth, MN (16 miles from Eagan, MN)
- 3 days ago
Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and...
- Hopkins, MN (14 miles from Eagan, MN)
- 3 days ago
- Hopkins, MN (14 miles from Eagan, MN)
- 3 days ago
We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through...
One of Insight Globals largest Chemical Manufacturers is seeking to hire a Technical Support Associate for their Dishwashing/Appliances division. This person will be part of a Tier 1 Helpdesk team...
- Minneapolis, MN (9 miles from Eagan, MN)
- 4 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 4 days ago
Minimum Qualification: College, Bachelor s Degree 6-8 years of technical assistance experience with resolving issues related to all computer hardware (laptops, desktops, iPads, tablets, etc.),...
IT Desktop Support Engineer-Backfill
- New Brighton, MN (14 miles from Eagan, MN)
- 4 days ago
- New Brighton, MN (14 miles from Eagan, MN)
- 4 days ago
Job Requirements: Technical Minimum of 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems...
- Chanhassen, MN (19 miles from Eagan, MN)
- 5 days ago
- Chanhassen, MN (19 miles from Eagan, MN)
- 5 days ago
Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications. Knowledge of Microsoft Office 365 and Microsoft Teams....
Senior Desktop Support Analyst- Onsite
- Minneapolis, MN (9 miles from Eagan, MN)
- 8 days ago
- Minneapolis, MN (9 miles from Eagan, MN)
- 8 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
Senior Software Support Engineer
- Saint Paul, MN (6 miles from Eagan, MN)
- 8 days ago
- Saint Paul, MN (6 miles from Eagan, MN)
- 8 days ago
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote WorkDescription & Requirements Each year, the Maximus US Services division touches the lives of people through the programs we support - in areas such as healthcare; aging and disability services;...
Demographic Data for Eagan, MN
Moving to Eagan, MN? Find some basic demographic data about Eagan, MN below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Eagan, MN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Eagan, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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