Help Desk Analyst Jobs in Cottage Grove, MN

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 59 Jobs

IT Helpdesk Support Specialist

  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 8 hours ago
  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 8 hours ago

This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. This will include phone support as well. They will provide phone support and...

Desktop Support Specialist I

  • Bloomington, MN (17 miles from Cottage Grove, MN)
  • 1 day ago
  • Bloomington, MN (17 miles from Cottage Grove, MN)
  • 1 day ago

Provides primary help desk support for PCs, peripherals, and software via phone, email, or in-person. Escalates work orders for other issues to the proper Information Services team member....

Consumer Technical Support Representative

  • Eden Prairie, MN (24 miles from Cottage Grove, MN)
  • 1 day ago
  • Eden Prairie, MN (24 miles from Cottage Grove, MN)
  • 1 day ago

., years of work experience related to the job) Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required....

IT Production Support Specialist 2 (CA-View )

  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 1 day ago
  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 1 day ago

At U.S. Bank, were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Help Desk Analyst

  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 1 day ago
  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 1 day ago

Spire Federal Credit Union Help Desk Analyst in St....

IT Support Engineer I (ONS)

  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 1 day ago
  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 1 day ago

Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...

TECHNICAL SUPPORT SPECIALIST, Information Technology

  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 1 day ago
  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 1 day ago

Essential responsibilities include but are not limited to: Assist with employee equipment setup, perform and ensure proper installation of operating systems and appropriate software Troubleshoot and...

Computer Technician - Physical Therapy Aide

  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 2 days ago
  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 2 days ago

Gillette Children's is hiring a full-time, 1.0 FTE (40 hrs/wk) Computer Technician-Therapy Aide. Schedule is Monday - Friday, hours ranging between 7:30am to 5:30pm at the main St. Paul campus...

Senior IT Support Analyst Building Supply

  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 4 days ago
  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 4 days ago

As a Senior IT Support Analyst at Epicor, you will be responsible for monitoring, maintaining, and supporting complex server environments. You will work with IT monitoring and alerting software to...

Tier 1 Support Technician

  • Eagan, MN (11 miles from Cottage Grove, MN)
  • 4 days ago
  • Eagan, MN (11 miles from Cottage Grove, MN)
  • 4 days ago

Provide technical assistance to computer users on company IT products by answering questions, resolving computer problems, addressing concerns, maintaining services on production servers, and...

Senior Desktop Specialist

  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 6 days ago
  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 6 days ago

Our Senior Desktop Specialist needs to work well under pressure, delivering and executing on solutions to ensure a flawless IT service delivery for the internal Mimecast teams. This role will...

Helpdesk Technician

  • Eagan, MN (11 miles from Cottage Grove, MN)
  • 6 days ago
  • Eagan, MN (11 miles from Cottage Grove, MN)
  • 6 days ago

Strong knowledge and understanding of networking Basic understanding of Windows and Linux operating systems. Ability to identify and relay information and symptoms detected by monitoring tools....

Data Center Support Engineer - Liberty Lake, WA, Minneapolis, MN

  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 6 days ago
  • Minneapolis, MN (20 miles from Cottage Grove, MN)
  • 6 days ago

Role: Data Center Infrastructure Support Engineer Location: Liberty Lake, WA, Minneapolis, MN Job Description: Must Have: 1) Data Centre Infrastructure, Technical Documentation, Storage System,...

Systems Support Engineer II

  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 6 days ago
  • Saint Paul, MN (12 miles from Cottage Grove, MN)
  • 6 days ago

Red River Systems Support Engineer II in Saint Paul , Minnesota Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...

Enterprise Systems Monitoring Tech - IT Support

  • Eagan, MN (11 miles from Cottage Grove, MN)
  • 7 days ago
  • Eagan, MN (11 miles from Cottage Grove, MN)
  • 7 days ago

Strong knowledge and understanding of networking Basic understanding of Windows and Linux operating systems. Ability to identify and relay information and symptoms detected by monitoring tools....

Demographic Data for Cottage Grove, MN

Moving to Cottage Grove, MN? Find some basic demographic data about Cottage Grove, MN below.

Local
National
38,427
486
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Cottage Grove, MN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Cottage Grove, MN offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Cottage Grove, MN
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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