Help Desk Analyst Jobs in Monroe, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Toledo, OH (18 miles from Monroe, MI)
- 3 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 3 days ago
Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and remote support tools. Excellent problem-solving and communication skills....
- Northwood, OH (17 miles from Monroe, MI)
- 5 days ago
- Northwood, OH (17 miles from Monroe, MI)
- 5 days ago
systems -- Required- Related IT Systems experience - 2 years -- Required- Associates Degree in information technology or Business -- Preferred- A+ Certification -- Preferred...
Co-Op - IT Help Desk - Rudolph Libbe Group - Fall 2025
- Walbridge, OH (24 miles from Monroe, MI)
- 7 days ago
- Walbridge, OH (24 miles from Monroe, MI)
- 7 days ago
CO-OP - IT HELP DESK - RUDOLPH LIBBE GROUP - FALL 2025 JOB LOCATION Walbridge, OH JOB CATEGORY Information Technology The Rudolph Libbe Group is a one-stop provider of construction and consulting...
Co-Op - IT Help Desk - Rudolph Libbe Group - Spring 2026
- Walbridge, OH (24 miles from Monroe, MI)
- 7 days ago
- Walbridge, OH (24 miles from Monroe, MI)
- 7 days ago
CO-OP - IT HELP DESK - RUDOLPH LIBBE GROUP - SPRING 2026 JOB LOCATION Walbridge, OH JOB CATEGORY Information Technology The Rudolph Libbe Group is a one-stop provider of construction and...
Support, Yardi Help Desk - REMOTE - 3 US openings
- Toledo, OH (18 miles from Monroe, MI)
- 8 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 8 days ago
SUMMARY The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate...
Remote WorkOnsite contract : Helpdesk Technician in Toledo, OH / 5 days a week
- Toledo, OH (18 miles from Monroe, MI)
- 10 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 10 days ago
Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and remote support tools. Excellent problem-solving and communication skills....
IT Support Technician- May thru mid July
- Toledo, OH (18 miles from Monroe, MI)
- 11 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 11 days ago
Summary: The IT Support Technician provides computer hardware and software support to internal users, with an emphasis on effective issue resolution and customer satisfaction. The ITSS Technician...
- Walbridge, OH (24 miles from Monroe, MI)
- 25 days ago
- Walbridge, OH (24 miles from Monroe, MI)
- 25 days ago
Systems and Office Suites, particularly as it relates to end user basic functions Fundamental understanding of networking, TCP/IP, DNS, DHCP, Windows Server Customer-oriented and cool-tempered with...
At least two (2) years of experience in configuring, installing, and maintaining operating systems, hardware, and peripheral equipment....
Perform advanced configuration, installation, and maintenance of operating systems, hardware, and software applications....
Demographic Data for Monroe, MI
Moving to Monroe, MI? Find some basic demographic data about Monroe, MI below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Monroe, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Monroe, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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