Help Desk Analyst Jobs in Lansing, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
- Okemos, MI (6 miles from Lansing, MI)
- 8 days ago
- Okemos, MI (6 miles from Lansing, MI)
- 8 days ago
Basic troubleshooting of Mac and Microsoft operating systems with the inclusion of MS Office, and Adobe products. Perform other related assigned duties as necessary....
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software....
CAI Contingent Workforce Support Specialist in Lansing , Michigan Job ID Number R5034 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Contingent...
of desktop components and operating systems....
EDB Senior Support Engineer II in Lansing , Michigan A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote Work- Okemos, MI (6 miles from Lansing, MI)
- 45+ days ago
- Okemos, MI (6 miles from Lansing, MI)
- 45+ days ago
system, Microsoft Office 365, mobile phone platforms and applications, IP phone systems and network infrastructure hardware Excellent troubleshooting, communication, and customer service skills Ability...
Demographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
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Salary for Help Desk Analyst Jobs in Lansing, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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