Help Desk Analyst Jobs in Grand Rapids, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Epic Certified Willow Inpatient Support Specialist
- Grand Rapids, MI
- 18 hours ago
- Grand Rapids, MI
- 18 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Grand Rapids, MI
- 1 day ago
- Grand Rapids, MI
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
Technical Support Specialist - Network (Hybrid)
- Grand Rapids, MI (1 mile from Grand Rapids, MI)
- 7 days ago
- Grand Rapids, MI (1 mile from Grand Rapids, MI)
- 7 days ago
What we do: At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works...
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Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
PSG/ Blackmer, A Dover Company, is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal...
The IT Customer Support Computer Technician provides the "voice of the customer" for the Information Technologies department and is the front-line point of contact for all staff and student...
Enterprise Support Engineer II ERP
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 18 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 18 days ago
JOB DETAILS Job Details Enterprise Support Engineer II ERP Job Code Number 282344182 Job Description Job Summary: The Enterprise Support Engineer II - ERP is responsible for providing primary...
Application Support Analyst Job Category: Information Technology Requisition Number: APPLI020030 ing Details ed: January 28, 2025 Full-Time Hybrid Locations Grand Rapids, MI 49546, USA Job Details...
Customer Service Helpdesk Technician Bargaining Unit:Grand Rapids Association Education Office Personnel (GRAEOP) Pay Rate: $25.38/hour Earning Days:Determined by the negotiated calendar GRPS...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
Epic Clinical Application Support Analyst
- Grand Rapids, MI
- 45+ days ago
- Grand Rapids, MI
- 45+ days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ClinDoc Application Support Senior Analyst /...
- Grand Rapids, MI
- 45+ days ago
- Grand Rapids, MI
- 45+ days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Clinical Application Support / Project Delivery Senior Analyst,...
The IT Internship provides a wide range of both hands on and technical opportunities to grow knowledge and experience. This intern works with our Helpdesk Technician to learn user behavior, basic...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
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Salary for Help Desk Analyst Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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