Help Desk Analyst Jobs in Detroit, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Engineering Support Specialist - Senior
- Auburn Hills, MI (23 miles from Detroit, MI)
- 9 hours ago
- Auburn Hills, MI (23 miles from Detroit, MI)
- 9 hours ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI...
SUMMARY: The Part B Supervisor is responsible for the management of staff responsible for answering provider and member calls. This position is responsible for ensuring BCBSM Medicare Advantage...
- Troy, MI (18 miles from Detroit, MI)
- 1 day ago
- Troy, MI (18 miles from Detroit, MI)
- 1 day ago
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
SCA-Help Desk Support Service Specialist Senior NEW
- Warren, MI (12 miles from Detroit, MI)
- 2 days ago
- Warren, MI (12 miles from Detroit, MI)
- 2 days ago
Handles problems that the first-tier of help desk support is unable to resolve....
- Auburn Hills, MI (23 miles from Detroit, MI)
- 3 days ago
- Auburn Hills, MI (23 miles from Detroit, MI)
- 3 days ago
Knowledge of personal computers and related hardware and software Knowledge of Microsoft operating systems and application software Knowledge of LAN and WAN architecture and operations Knowledge of...
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Livonia, MI (15 miles from Detroit, MI)
- 4 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 4 days ago
Employment Type: Full time Shift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be...
- Plymouth, MI (24 miles from Detroit, MI)
- 6 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 6 days ago
Technical Support Specialist Job ID 129771 Job Type Contract Industry Manufacturing Location Plymouth, Michigan, United States Talascend is currently seeking a Technical Support Specialist for a...
- Plymouth, MI (24 miles from Detroit, MI)
- 6 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 6 days ago
Technical Support Analyst II Plymouth, Michigan (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on W2 Location: Plymouth, MI 48170 (Onsite - Local Only)...
- Southfield, MI (15 miles from Detroit, MI)
- 8 days ago
- Southfield, MI (15 miles from Detroit, MI)
- 8 days ago
What we are looking for: As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all...
- Plymouth, MI (24 miles from Detroit, MI)
- 8 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 8 days ago
At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results. Project needs...
- Livonia, MI (15 miles from Detroit, MI)
- 8 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 8 days ago
detection systems (IDS), and vulnerability scanners....
- Plymouth, MI (24 miles from Detroit, MI)
- 9 days ago
- Plymouth, MI (24 miles from Detroit, MI)
- 9 days ago
Only qualified Technical Support Analyst candidates located near the Plymouth, MI area to be considered due to the position requiring an onsite presence*** Education: Bachelors degree (accredited)...
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a client support specialist with one of our largest clients! Job Title: Client Support...
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments-at home, at work, and virtually everywhere in...
Title: Tech support specialist - Automotive Pay: $21/hr Detroit, Michigan 48239 Job Overview Provides Detroit powertrain & Chassis technical support for service issues, concerns, or complaints...
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Detroit, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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