Help Desk Analyst Jobs in Ann Arbor, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Previous help desk support experience strongly desired; remote help desk support experience preferred. Strong working knowledge of Windows server and desktop operating systems, as well as Mac OS....
Desktop Support Specialist Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and...
Desktop Support Specialist Intermediate / Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
Ability to support new combinations of network protocols, desktop operating systems and applications....
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
Desktop Support Specialist Intermediate / Associate
- Ann Arbor, MI
- 3 days ago
- Ann Arbor, MI
- 3 days ago
Ability to support new combinations of network protocols, desktop operating systems and applications....
Desktop Support Specialist Senior University of Michigan - Ann Arbor
- Ann Arbor, MI
- 3 days ago
- Ann Arbor, MI
- 3 days ago
systems Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment Familiarity...
systems Technical knowledge of the installation, configuration, and troubleshooting process for software, hardware, end-user networking, and peripheral equipment in a networked environment Familiarity...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
Technical Support Specialist Job ID 129771 Job Type Contract Industry Manufacturing Location Plymouth, Michigan, United States Talascend is currently seeking a Technical Support Specialist for a...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 6 days ago
Technical Support Analyst II Plymouth, Michigan (On-Site) Contract Job Description Technical Support Analyst II Pay Rate: $46.43/hour on W2 Location: Plymouth, MI 48170 (Onsite - Local Only)...
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 8 days ago
At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You won't go wrong- We only believe in building great teams TOGETHER to deliver great results. Project needs...
Technical Support Analyst Intermediate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 8 days ago
- Ann Arbor, MI
- 8 days ago
systems and software....
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 9 days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 9 days ago
Only qualified Technical Support Analyst candidates located near the Plymouth, MI area to be considered due to the position requiring an onsite presence*** Education: Bachelors degree (accredited)...
systems and software....
ATM & Security Support Specialist
- Brighton, MI (21 miles from Ann Arbor, MI)
- 15 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 15 days ago
Install, configure, and update ATM, TCR, and DVR/Camera software, including operating systems, Firmware, and application software....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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