Help Desk Analyst Jobs in Westford, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Description: IT Helpdesk Intern / Support Specialist At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and...
- Wilmington, MA (13 miles from Westford, MA)
- 1 day ago
- Wilmington, MA (13 miles from Westford, MA)
- 1 day ago
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection...
- Boxborough, MA (7 miles from Westford, MA)
- 2 days ago
- Boxborough, MA (7 miles from Westford, MA)
- 2 days ago
Proficiency working with Windows and MacOS operating systems Computer imaging and deployment software Knowledge of enterprise communication solutions....
- Wilmington, MA (13 miles from Westford, MA)
- 2 days ago
- Wilmington, MA (13 miles from Westford, MA)
- 2 days ago
IT Support Technician needed ASAP for a 1+ month contract position in Wilmington, MA! ****Position has very good potential to extend.**** Job Summary: We are seeking a motivated Level 1 IT Support...
- Andover, MA (14 miles from Westford, MA)
- 3 days ago
- Andover, MA (14 miles from Westford, MA)
- 3 days ago
Job Title: Helpdesk Location: Andover, MA Pay: $25-30/hr Company Summary: Our client is a proven leader in information technology, innovative strategic technical planning, and program management...
Help Desk Support Technician I
- Somerville, MA (22 miles from Westford, MA)
- 4 days ago
- Somerville, MA (22 miles from Westford, MA)
- 4 days ago
Job Summary The Opportunity Help Desk Support Technician I, MGB Digital The MGB Digital Support Technician Team is growing!...
- Peabody, MA (24 miles from Westford, MA)
- 5 days ago
- Peabody, MA (24 miles from Westford, MA)
- 5 days ago
IT desk Information Technology $ 28 - $ 38 / Hour location_on Peabody, Massachusetts work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link Adecco Staffing is...
- Burlington, MA (13 miles from Westford, MA)
- 5 days ago
- Burlington, MA (13 miles from Westford, MA)
- 5 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Technical Support Technician II
- Chelsea, MA (24 miles from Westford, MA)
- 6 days ago
- Chelsea, MA (24 miles from Westford, MA)
- 6 days ago
Knowledge of the following: Operating System/Environments: Current Microsoft Windows Desktop and Server Operating Systems, Mac OS. Desktop Productivity Software: Current Microsoft Office Suite....
IS Desktop Support Intern - Per Diem
- Nashua, NH (10 miles from Westford, MA)
- 6 days ago
- Nashua, NH (10 miles from Westford, MA)
- 6 days ago
Overview This is an internship position with the Information Technology User Support team Responsibilities Curious and wants to learn from this experience Flexible and able to navigate change...
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- Westborough, MA (23 miles from Westford, MA)
- 7 days ago
- Westborough, MA (23 miles from Westford, MA)
- 7 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
Computer Technician A+ Instructor
- Devens, MA (9 miles from Westford, MA)
- 8 days ago
- Devens, MA (9 miles from Westford, MA)
- 8 days ago
Job Details Job Location : Shriver - Devens, MA Position Type : Full Time Education Level : High School Salary Range : $52000.00 Job Shift : Day Job Category : Education Description About Shriver...
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Cambridge, MA (21 miles from Westford, MA)
- 8 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 8 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
Help Desk Customer Service Representative
- Burlington, MA (13 miles from Westford, MA)
- 9 days ago
- Burlington, MA (13 miles from Westford, MA)
- 9 days ago
Call Center Representative This is a full-time, remote position. Candidate needs to be located within the Eastern Time Zone. Schedule 1: Monday through Friday 8:30 AM 5 PM Schedule 2: Monday,...
Remote WorkTechnical Support Engineer - Tier 1 - Central Time Zone
- Burlington, MA (13 miles from Westford, MA)
- 9 days ago
- Burlington, MA (13 miles from Westford, MA)
- 9 days ago
Description Technical Support Engineer - Central Time Zone Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated...
Demographic Data for Westford, MA
Moving to Westford, MA? Find some basic demographic data about Westford, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Westford, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Westford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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