Help Desk Analyst Jobs in Westford, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Westborough, MA (23 miles from Westford, MA)
- 13 hours ago
- Westborough, MA (23 miles from Westford, MA)
- 13 hours ago
The ideal candidate will have 5-10 years of hands-on experience with Microsoft technologies, including Windows operating systems, Microsoft 365, SharePoint, and Teams....
- Westborough, MA (23 miles from Westford, MA)
- 13 hours ago
- Westborough, MA (23 miles from Westford, MA)
- 13 hours ago
un Part Time IT Support Role (Westborough) compensation: $25-$35/hr employment type: job title: Part Time IT Support Role I'm currently working with a fortune 300 home building company and they...
- Cambridge, MA (21 miles from Westford, MA)
- 17 hours ago
- Cambridge, MA (21 miles from Westford, MA)
- 17 hours ago
Why Join Intellia? Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases. Beyond our...
IT Support Engineer, VIP Massachusetts Institute of Technology (MIT)
- Cambridge, MA (21 miles from Westford, MA)
- 21 hours ago
- Cambridge, MA (21 miles from Westford, MA)
- 21 hours ago
Posting Description IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project...
- Newton, MA (20 miles from Westford, MA)
- 1 day ago
- Newton, MA (20 miles from Westford, MA)
- 1 day ago
Help Desk Technician (124917) Help Desk Technician - (124917) Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so...
- Cambridge, MA (21 miles from Westford, MA)
- 1 day ago
- Cambridge, MA (21 miles from Westford, MA)
- 1 day ago
Salesforce Support Specialist eEquals Cambridge, Massachusetts Responsibilities:Manage the eEquals Salesforce instance, including user setup, security settings, and data integrity.Configure and...
Device Support Engineer - Perfecto Mobile
- Lowell, MA (8 miles from Westford, MA)
- 1 day ago
- Lowell, MA (8 miles from Westford, MA)
- 1 day ago
systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $79,600 a year Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision...
- Cambridge, MA (21 miles from Westford, MA)
- 1 day ago
- Cambridge, MA (21 miles from Westford, MA)
- 1 day ago
Technical Support Specialist Description Are you passionate about technology and enjoy helping people? Are you a proactive problem solver with exceptional communication skills? We are looking for...
- Cambridge, MA (21 miles from Westford, MA)
- 2 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 2 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Cambridge, MA (21 miles from Westford, MA)
- 2 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 2 days ago
IT SUPPORT ENGINEER, VIP, Information Systems and Technology (IS&T), to provide offsite and onsite incident response, problem management, endpoint management, project coordination, and knowledge...
L2 Support Engineer, North America F/M
- Cambridge, MA (21 miles from Westford, MA)
- 3 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 3 days ago
We need you Joining the Customer Success team, as an L2 Support Engineer, you will be the vital link between our L3 Product and Tech team in Paris and our L1 support team serving the US market....
Hardware Support Engineer, MSP CX
- Westborough, MA (23 miles from Westford, MA)
- 3 days ago
- Westborough, MA (23 miles from Westford, MA)
- 3 days ago
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit...
- Cambridge, MA (21 miles from Westford, MA)
- 4 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 4 days ago
Familiarity with Windows operating systems. Ability to ascertain the criticality of incoming requests. Fundamental understanding of Outlook and Office applications....
Sales Support Specialist (Saas for Pathology)
- Cambridge, MA (21 miles from Westford, MA)
- 4 days ago
- Cambridge, MA (21 miles from Westford, MA)
- 4 days ago
About Aiforia Aiforia equips pathologists and scientists in preclinical and clinical labs with powerful deep learning artificial intelligence and cloud-based technology to improve the efficiency,...
- Littleton, MA (4 miles from Westford, MA)
- 4 days ago
- Littleton, MA (4 miles from Westford, MA)
- 4 days ago
Job Posting Start Date 03-06-2025 Job Posting End Date 04-14-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
Demographic Data for Westford, MA
Moving to Westford, MA? Find some basic demographic data about Westford, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Westford, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Westford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »