Help Desk Analyst Jobs in Silver Spring, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 347 Jobs

Enterprise IT Support Officer Installer

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 16 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 16 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 6 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 6 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 4 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 4 days ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Office 365 Support Specialist (Applications Support Specialist)

  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 hour ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 hour ago

Summary The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides...

Help Desk Technician - remote

  • Alexandria, VA (14 miles from Silver Spring, MD)
  • 21 hours ago
  • Alexandria, VA (14 miles from Silver Spring, MD)
  • 21 hours ago

Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....

Remote Work

Senior Endpoint and Virtual Desktop Engineer

  • Annapolis, MD (24 miles from Silver Spring, MD)
  • 21 hours ago
  • Annapolis, MD (24 miles from Silver Spring, MD)
  • 21 hours ago

The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...

Desktop Support Analyst

  • Washington, DC (9 miles from Silver Spring, MD)
  • 21 hours ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 21 hours ago

Windows 10 Deskside Support o Day shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: o Incidents - Software break/fix o IMACs -...

IT Help Desk NEW

  • Fort Meade, MD (13 miles from Silver Spring, MD)
  • 1 day ago
  • Fort Meade, MD (13 miles from Silver Spring, MD)
  • 1 day ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

Enterprise IT Support Officer - Location Support Center NEW

  • Herndon, VA (20 miles from Silver Spring, MD)
  • 1 day ago
  • Herndon, VA (20 miles from Silver Spring, MD)
  • 1 day ago

Enterprise IT Support Officer - Location Support Center ManTech International Today Top Secret/SCI Unspecified Unspecified IT - Support Herndon, VA (ON-SITE/OFFICE) ManTech seeks a motivated,...

MyChart Service Desk Agent TEAM 2

  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 day ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 day ago

MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

Remote Mac Help Desk Support with a Minimum of 3 Years Exp

  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 day ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 1 day ago

Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...

Remote Work

Desktop Support Specialist 1

  • Columbia, MD (14 miles from Silver Spring, MD)
  • 1 day ago
  • Columbia, MD (14 miles from Silver Spring, MD)
  • 1 day ago

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...

Senior Help Desk Technician

  • Washington, DC (9 miles from Silver Spring, MD)
  • 2 days ago
  • Washington, DC (9 miles from Silver Spring, MD)
  • 2 days ago

The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...

Tier II Desktop Support

  • Germantown, MD (16 miles from Silver Spring, MD)
  • 2 days ago
  • Germantown, MD (16 miles from Silver Spring, MD)
  • 2 days ago

of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...

Demographic Data for Silver Spring, MD

Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.

Local
National
307,175
5,518
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Silver Spring, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Silver Spring, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Silver Spring, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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