Help Desk Analyst Jobs in Laurel, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 347 Jobs

Operations Support Specialist- TS/SCI Eligibility- Arlington, VA

Arlington, VA (18 miles from Laurel, MD)
3 days ago

Arlington, VA (18 miles from Laurel, MD)
3 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...

Help Desk Technician - MID Shift - TS/SCI

Annapolis Junction, MD (5 miles from Laurel, MD)
9 days ago

Annapolis Junction, MD (5 miles from Laurel, MD)
9 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk...

Help Desk Technician II- MIDS - TS/SCI with POLY

Annapolis Junction, MD (5 miles from Laurel, MD)
17 days ago

Annapolis Junction, MD (5 miles from Laurel, MD)
17 days ago

Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology...

Security Support Specialist - TS/SCI w/Poly

Bethesda, MD (14 miles from Laurel, MD)
20 days ago

Bethesda, MD (14 miles from Laurel, MD)
20 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Helpdesk Technician - Tier II - TS/SCI w. Polygraph

Elkridge, MD (10 miles from Laurel, MD)
25 days ago

Elkridge, MD (10 miles from Laurel, MD)
25 days ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

F-35 Help Desk Specialist Secret clearance

Arlington, VA (18 miles from Laurel, MD)
30+ days ago

Arlington, VA (18 miles from Laurel, MD)
30+ days ago

May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....

Sr. Desktop Engineer

Washington, DC (16 miles from Laurel, MD)
30+ days ago

Washington, DC (16 miles from Laurel, MD)
30+ days ago

Systems, Systems Management Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Job Requisition: Senior Desktop Systems Engineer As a Senior...

Help Desk Technician

Washington, DC (16 miles from Laurel, MD)
30+ days ago

Washington, DC (16 miles from Laurel, MD)
30+ days ago

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: Providing program support as a Tier 2 Service Desk Technician....

Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly

Annapolis Junction, MD (5 miles from Laurel, MD)
30+ days ago

Annapolis Junction, MD (5 miles from Laurel, MD)
30+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...

Help Desk Tech III (TS/SCI w Poly)

Annapolis Junction, MD (5 miles from Laurel, MD)
45+ days ago

Annapolis Junction, MD (5 miles from Laurel, MD)
45+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Help Desk Technician - TS/SCI W/ poly

Annapolis Junction, MD (5 miles from Laurel, MD)
90+ days ago

Annapolis Junction, MD (5 miles from Laurel, MD)
90+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...

IT Field Support Specialist

Washington, DC (16 miles from Laurel, MD)
2 hours ago

Washington, DC (16 miles from Laurel, MD)
2 hours ago

ESSENTIAL DUTIES AND RESPONSIBILITIES The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complet e listing of all...

Senior Operations Support Specialist- TS /SCI eligibility- Arlington, VA

Arlington, VA (18 miles from Laurel, MD)
2 hours ago

Arlington, VA (18 miles from Laurel, MD)
2 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...

IT Helpdesk Support

Washington, DC (16 miles from Laurel, MD)
2 hours ago

Washington, DC (16 miles from Laurel, MD)
2 hours ago

Title: IT Helpdesk Support Job Description: We are seeking a dedicated and detail-oriented IT Helpdesk Specialist to join our team. This entry-level position involves providing technical support...

Hardware Technician

Laurel, MD
4 hours ago

Laurel, MD
4 hours ago

Description Leidos has a new and exciting opportunity for a Hardware Technician in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the...

View all 347 jobs

Demographic Data for Laurel, MD

Moving to Laurel, MD? Find some basic demographic data about Laurel, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Laurel, MD

Local

National

Total Population

120,050

Number of Businesses

2,276

City Size

Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Laurel, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Laurel, MD offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Laurel, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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