Help Desk Analyst Jobs in Hanover, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 148 Jobs

Help Desk Technician - MID Shift - TS/SCI

Annapolis Junction, MD (4 miles from Hanover, MD)
9 days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
9 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk...

Help Desk Technician II- MIDS - TS/SCI with POLY

Annapolis Junction, MD (4 miles from Hanover, MD)
17 days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
17 days ago

Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology...

Security Support Specialist - TS/SCI w/Poly

Bethesda, MD (24 miles from Hanover, MD)
20 days ago

Bethesda, MD (24 miles from Hanover, MD)
20 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Helpdesk Technician - Tier II - TS/SCI w. Polygraph

Elkridge, MD (2 miles from Hanover, MD)
25 days ago

Elkridge, MD (2 miles from Hanover, MD)
25 days ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly

Annapolis Junction, MD (4 miles from Hanover, MD)
30+ days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
30+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...

Help Desk Tech III (TS/SCI w Poly)

Annapolis Junction, MD (4 miles from Hanover, MD)
45+ days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
45+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Help Desk Technician - TS/SCI W/ poly

Annapolis Junction, MD (4 miles from Hanover, MD)
90+ days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
90+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...

Hardware Technician

Laurel, MD (10 miles from Hanover, MD)
4 hours ago

Laurel, MD (10 miles from Hanover, MD)
4 hours ago

Description Leidos has a new and exciting opportunity for a Hardware Technician in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the...

PC Support Technician - Temporary

Adelphi, MD (17 miles from Hanover, MD)
6 hours ago

Adelphi, MD (17 miles from Hanover, MD)
6 hours ago

Provides technical support for multiple computer platforms, applications, and operating systems. Advises, trains, and assists users on optimum use of equipment and ensures....

Technical Support Representative

Bethesda, MD (24 miles from Hanover, MD)
11 hours ago

Bethesda, MD (24 miles from Hanover, MD)
11 hours ago

Technical Support Representative 3.5 3.5 out of 5 stars Bethesda, MD 20814 Hybrid work Summary The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and...

Client Support Specialist

Annapolis, MD (15 miles from Hanover, MD)
11 hours ago

Annapolis, MD (15 miles from Hanover, MD)
11 hours ago

Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...

Remote Work

Desktop Support Specialist 1

Columbia, MD (8 miles from Hanover, MD)
11 hours ago

Columbia, MD (8 miles from Hanover, MD)
11 hours ago

Amergis Desktop Support Specialist 1 in Columbia , Maryland Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that...

IT Customer Support Technician

Columbia, MD (8 miles from Hanover, MD)
12 hours ago

Columbia, MD (8 miles from Hanover, MD)
12 hours ago

Systems (i.e....

Associate Help Desk Support Specialist

Rockville, MD (23 miles from Hanover, MD)
1 day ago

Rockville, MD (23 miles from Hanover, MD)
1 day ago

As an entry-level Associate Help Desk Support, this role provides quality desktop support to end users including support for hardware, software, printing, and applications while developing and refining...

User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCI

Bethesda, MD (24 miles from Hanover, MD)
1 day ago

Bethesda, MD (24 miles from Hanover, MD)
1 day ago

User Support Specialist (Intelligence Data Discovery and Tradecraft) TS/SCI Xcelerate Solutions is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a...

View all 148 jobs

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Hanover, MD

Local

National

Total Population

22,299

Number of Businesses

1,000

City Size

Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Hanover, MD offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Hanover, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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