Help Desk Analyst Jobs in Gaithersburg, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer Installer
- Herndon, VA (15 miles from Gaithersburg, MD)
- 16 days ago
- Herndon, VA (15 miles from Gaithersburg, MD)
- 16 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA (15 miles from Gaithersburg, MD)
- 5 days ago
- Herndon, VA (15 miles from Gaithersburg, MD)
- 5 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA (15 miles from Gaithersburg, MD)
- 4 days ago
- Herndon, VA (15 miles from Gaithersburg, MD)
- 4 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (15 miles from Gaithersburg, MD)
- 4 days ago
- Herndon, VA (15 miles from Gaithersburg, MD)
- 4 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 16 hours ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 16 hours ago
Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....
Remote Work- Washington, DC (18 miles from Gaithersburg, MD)
- 17 hours ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 17 hours ago
Windows 10 Deskside Support o Day shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: o Incidents - Software break/fix o IMACs -...
- Fort Meade, MD (22 miles from Gaithersburg, MD)
- 1 day ago
- Fort Meade, MD (22 miles from Gaithersburg, MD)
- 1 day ago
IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...
Enterprise IT Support Officer - Location Support Center NEW
- Herndon, VA (15 miles from Gaithersburg, MD)
- 1 day ago
- Herndon, VA (15 miles from Gaithersburg, MD)
- 1 day ago
Enterprise IT Support Officer - Location Support Center ManTech International Today Top Secret/SCI Unspecified Unspecified IT - Support Herndon, VA (ON-SITE/OFFICE) ManTech seeks a motivated,...
MyChart Service Desk Agent TEAM 2
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...
Remote WorkIT Support Technician/Desktop Support
- Chantilly, VA (22 miles from Gaithersburg, MD)
- 1 day ago
- Chantilly, VA (22 miles from Gaithersburg, MD)
- 1 day ago
IT Support Technician/Desktop Support#25-60706 $29.37-$31.78 per hour Chantilly, VA All On-site Job Description Our Client, a Medical Research company, is looking for an IT Support...
Remote Mac Help Desk Support with a Minimum of 3 Years Exp
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...
Remote Work- Columbia, MD (16 miles from Gaithersburg, MD)
- 1 day ago
- Columbia, MD (16 miles from Gaithersburg, MD)
- 1 day ago
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...
- Germantown, MD (5 miles from Gaithersburg, MD)
- 2 days ago
- Germantown, MD (5 miles from Gaithersburg, MD)
- 2 days ago
of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC (18 miles from Gaithersburg, MD)
- 2 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Gaithersburg, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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