Help Desk Analyst Jobs in Fort Washington, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT/Helpdesk Support Specialist
- Triangle, VA (23 miles from Fort Washington, MD)
- 4 days ago
- Triangle, VA (23 miles from Fort Washington, MD)
- 4 days ago
As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users....
- Alexandria, VA (5 miles from Fort Washington, MD)
- 16 hours ago
- Alexandria, VA (5 miles from Fort Washington, MD)
- 16 hours ago
Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....
Remote Work- Washington, DC (9 miles from Fort Washington, MD)
- 17 hours ago
- Washington, DC (9 miles from Fort Washington, MD)
- 17 hours ago
Windows 10 Deskside Support o Day shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: o Incidents - Software break/fix o IMACs -...
MyChart Service Desk Agent TEAM 2
- Washington, DC (9 miles from Fort Washington, MD)
- 1 day ago
- Washington, DC (9 miles from Fort Washington, MD)
- 1 day ago
MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...
Remote WorkRemote Mac Help Desk Support with a Minimum of 3 Years Exp
- Washington, DC (9 miles from Fort Washington, MD)
- 1 day ago
- Washington, DC (9 miles from Fort Washington, MD)
- 1 day ago
Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...
Remote Work- Washington, DC (9 miles from Fort Washington, MD)
- 1 day ago
- Washington, DC (9 miles from Fort Washington, MD)
- 1 day ago
The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...
- La Plata, MD (16 miles from Fort Washington, MD)
- 2 days ago
- La Plata, MD (16 miles from Fort Washington, MD)
- 2 days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
Mac Desktop Engineer with Jamf and o365
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
Scientific Research Company Washington DC Work Onsite Needed ASAP Contract to possible perm Level 3 MAC Desktop Engineer with Jamf Pro and Microsoft 365- enterprise Setting Job Title: Level 3 Mac...
Cyber Workforce Qualification and Training Support Specialist
- Fort Belvoir, VA (8 miles from Fort Washington, MD)
- 2 days ago
- Fort Belvoir, VA (8 miles from Fort Washington, MD)
- 2 days ago
We are hiring for a Cyber Workforce Qualification and Training Support Specialist for our Cyber Workforce Qualification and Training Support team in support of the Army G6. The ideal candidate...
Cloud Technical Support Engineer US Public Sector - 32590
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...
- Reston, VA (23 miles from Fort Washington, MD)
- 2 days ago
- Reston, VA (23 miles from Fort Washington, MD)
- 2 days ago
The Leidos National Security Sector is hiring for an upcoming Service Desk/VTC Technician to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and...
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
IT Support Tech - On-Call/As-Needed (Contract)
- Rockville, MD (24 miles from Fort Washington, MD)
- 2 days ago
- Rockville, MD (24 miles from Fort Washington, MD)
- 2 days ago
IT Support Tech - On-Call/As-Needed (Contract) (DC Metro Area) compensation: $50/Hour We're looking for a dependable IT Support Technician available on an as-needed basis to assist with client...
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
- Washington, DC (9 miles from Fort Washington, MD)
- 2 days ago
National Capitol Contracting Position Title: Conference Support Specialist Requisition ID: 1069 Location: Environmental Protection Agency, Washington, DC, US Category: Full Time Job Class:...
Demographic Data for Fort Washington, MD
Moving to Fort Washington, MD? Find some basic demographic data about Fort Washington, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Fort Washington, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fort Washington, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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