Help Desk Analyst Jobs in Elkridge, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Information Technology Support Specialist (TS/SCI w Poly)
- Annapolis Junction, MD (5 miles from Elkridge, MD)
- 4 hours ago
- Annapolis Junction, MD (5 miles from Elkridge, MD)
- 4 hours ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Montgomery Village, MD (23 miles from Elkridge, MD)
- 4 hours ago
- Montgomery Village, MD (23 miles from Elkridge, MD)
- 4 hours ago
POSITION SUMMARY Reporting to The IT Manager at CSAAC, the IT Helpdesk Tech Tier 2 is responsible for performing routine and complex technology duties for CSAAC. Incumbents must have a dotted-line...
IT Service Desk Analyst I - Full-time
- Towson, MD (15 miles from Elkridge, MD)
- 6 hours ago
- Towson, MD (15 miles from Elkridge, MD)
- 6 hours ago
Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support...
Senior Endpoint and Virtual Desktop Engineer
- Annapolis, MD (17 miles from Elkridge, MD)
- 1 day ago
- Annapolis, MD (17 miles from Elkridge, MD)
- 1 day ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Baltimore, MD (9 miles from Elkridge, MD)
- 1 day ago
- Baltimore, MD (9 miles from Elkridge, MD)
- 1 day ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Fort Meade, MD (8 miles from Elkridge, MD)
- 2 days ago
- Fort Meade, MD (8 miles from Elkridge, MD)
- 2 days ago
IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...
- Columbia, MD (7 miles from Elkridge, MD)
- 2 days ago
- Columbia, MD (7 miles from Elkridge, MD)
- 2 days ago
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...
IT Support Tech - On-Call/As-Needed (Contract)
- Rockville, MD (23 miles from Elkridge, MD)
- 3 days ago
- Rockville, MD (23 miles from Elkridge, MD)
- 3 days ago
IT Support Tech - On-Call/As-Needed (Contract) (DC Metro Area) compensation: $50/Hour We're looking for a dependable IT Support Technician available on an as-needed basis to assist with client...
- Baltimore, MD (9 miles from Elkridge, MD)
- 3 days ago
- Baltimore, MD (9 miles from Elkridge, MD)
- 3 days ago
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
(MA) Administrative Staff Support Specialist
- Silver Spring, MD (18 miles from Elkridge, MD)
- 3 days ago
- Silver Spring, MD (18 miles from Elkridge, MD)
- 3 days ago
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...
- Baltimore, MD (9 miles from Elkridge, MD)
- 3 days ago
- Baltimore, MD (9 miles from Elkridge, MD)
- 3 days ago
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking....
Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria....
PC Network Support Technician 1 NEW
- Baltimore, MD (9 miles from Elkridge, MD)
- 4 days ago
- Baltimore, MD (9 miles from Elkridge, MD)
- 4 days ago
PC Network Support Technician 1 Northrop Grumman Yesterday Secret Unspecified Unspecified IT - Hardware Baltimore, MD (ON-SITE/OFFICE) RELOCATION ASSISTANCE: No relocation assistance available...
Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW
- Fort Meade, MD (8 miles from Elkridge, MD)
- 4 days ago
- Fort Meade, MD (8 miles from Elkridge, MD)
- 4 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
- Annapolis Junction, MD (5 miles from Elkridge, MD)
- 4 days ago
- Annapolis Junction, MD (5 miles from Elkridge, MD)
- 4 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
Demographic Data for Elkridge, MD
Moving to Elkridge, MD? Find some basic demographic data about Elkridge, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Elkridge, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Elkridge, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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