Help Desk Analyst Jobs in College Park, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 388 Jobs

Operations Support Specialist- TS/SCI Eligibility- Arlington, VA

Arlington, VA (12 miles from College Park, MD)
2 days ago

Arlington, VA (12 miles from College Park, MD)
2 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program...

Help Desk Technician - MID Shift - TS/SCI

Annapolis Junction, MD (11 miles from College Park, MD)
9 days ago

Annapolis Junction, MD (11 miles from College Park, MD)
9 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk...

Help Desk Technician II- MIDS - TS/SCI with POLY

Annapolis Junction, MD (11 miles from College Park, MD)
16 days ago

Annapolis Junction, MD (11 miles from College Park, MD)
16 days ago

Desk Support, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform technology...

Security Support Specialist - TS/SCI w/Poly

Bethesda, MD (9 miles from College Park, MD)
19 days ago

Bethesda, MD (9 miles from College Park, MD)
19 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Senior Enterprise IT Support Officer - Installer

Herndon, VA (24 miles from College Park, MD)
19 days ago

Herndon, VA (24 miles from College Park, MD)
19 days ago

Description Senior Enterprise IT Support Officer Installer Are you looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and...

Helpdesk Technician - Tier II - TS/SCI w. Polygraph

Elkridge, MD (16 miles from College Park, MD)
24 days ago

Elkridge, MD (16 miles from College Park, MD)
24 days ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

F-35 Help Desk Specialist Secret clearance

Arlington, VA (12 miles from College Park, MD)
30+ days ago

Arlington, VA (12 miles from College Park, MD)
30+ days ago

May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....

Sr. Desktop Engineer

Washington, DC (9 miles from College Park, MD)
30+ days ago

Washington, DC (9 miles from College Park, MD)
30+ days ago

Systems, Systems Management Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Job Requisition: Senior Desktop Systems Engineer As a Senior...

Help Desk Technician

Washington, DC (9 miles from College Park, MD)
30+ days ago

Washington, DC (9 miles from College Park, MD)
30+ days ago

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: Providing program support as a Tier 2 Service Desk Technician....

Help Desk Technician - (SWING SHIFT) TS/SCI W/ Poly

Annapolis Junction, MD (11 miles from College Park, MD)
30+ days ago

Annapolis Junction, MD (11 miles from College Park, MD)
30+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...

Help Desk Tech III (TS/SCI w Poly)

Annapolis Junction, MD (11 miles from College Park, MD)
45+ days ago

Annapolis Junction, MD (11 miles from College Park, MD)
45+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Help Desk Technician - TS/SCI W/ poly

Annapolis Junction, MD (11 miles from College Park, MD)
90+ days ago

Annapolis Junction, MD (11 miles from College Park, MD)
90+ days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...

IT Desktop Support Manager

Washington, DC (9 miles from College Park, MD)
1 hour ago

Washington, DC (9 miles from College Park, MD)
1 hour ago

Designs, documents, tests, creates, or modifies computer programs related to machine operating systems. Maintains hospital telephone system. Maintain software/hardware inventories....

Technical Support Representative

Bethesda, MD (9 miles from College Park, MD)
1 hour ago

Bethesda, MD (9 miles from College Park, MD)
1 hour ago

Technical Support Representative 3.5 3.5 out of 5 stars Bethesda, MD 20814 Hybrid work Summary The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and...

Client Support Specialist

Annapolis, MD (20 miles from College Park, MD)
1 hour ago

Annapolis, MD (20 miles from College Park, MD)
1 hour ago

Xerox Client Support Specialist in Annapolis , Maryland Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department SALES...

Remote Work

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Demographic Data for College Park, MD

Moving to College Park, MD? Find some basic demographic data about College Park, MD below.

Median Age

Average Household Income

Home Value vs Household Income in College Park, MD

Local

National

Total Population

41,699

Number of Businesses

644

City Size

Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in College Park, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in College Park, MD offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in College Park, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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