Help Desk Analyst Jobs in College Park, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 345 Jobs

Enterprise IT Support Officer Installer

Herndon, VA (24 miles from College Park, MD)
16 days ago

Herndon, VA (24 miles from College Park, MD)
16 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

Herndon, VA (24 miles from College Park, MD)
6 days ago

Herndon, VA (24 miles from College Park, MD)
6 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer - Location Support Center

Herndon, VA (24 miles from College Park, MD)
4 days ago

Herndon, VA (24 miles from College Park, MD)
4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer Equipment and Telephony Installer

Herndon, VA (24 miles from College Park, MD)
4 days ago

Herndon, VA (24 miles from College Park, MD)
4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Help Desk Agent

Falls Church, VA (15 miles from College Park, MD)
3 hours ago

Falls Church, VA (15 miles from College Park, MD)
3 hours ago

The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour shifts at the client site in Falls...

Information Technology Support Specialist (TS/SCI w Poly)

Annapolis Junction, MD (11 miles from College Park, MD)
4 hours ago

Annapolis Junction, MD (11 miles from College Park, MD)
4 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Help Desk Support / Technology Field Services Technician

McLean, VA (13 miles from College Park, MD)
4 hours ago

McLean, VA (13 miles from College Park, MD)
4 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

IT Help Desk Tech Tier 2

Montgomery Village, MD (16 miles from College Park, MD)
4 hours ago

Montgomery Village, MD (16 miles from College Park, MD)
4 hours ago

POSITION SUMMARY Reporting to The IT Manager at CSAAC, the IT Helpdesk Tech Tier 2 is responsible for performing routine and complex technology duties for CSAAC. Incumbents must have a dotted-line...

Office 365 Support Specialist (Applications Support Specialist)

Washington, DC (9 miles from College Park, MD)
7 hours ago

Washington, DC (9 miles from College Park, MD)
7 hours ago

Summary The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides...

Help Desk Technician - remote

Alexandria, VA (14 miles from College Park, MD)
1 day ago

Alexandria, VA (14 miles from College Park, MD)
1 day ago

Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....

Remote Work

Senior Endpoint and Virtual Desktop Engineer

Annapolis, MD (20 miles from College Park, MD)
1 day ago

Annapolis, MD (20 miles from College Park, MD)
1 day ago

The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...

Desktop Support Analyst

Washington, DC (9 miles from College Park, MD)
1 day ago

Washington, DC (9 miles from College Park, MD)
1 day ago

Windows 10 Deskside Support oDay shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: oIncidents - Software break/fix oIMACs -...

IT Help Desk NEW

Fort Meade, MD (10 miles from College Park, MD)
2 days ago

Fort Meade, MD (10 miles from College Park, MD)
2 days ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

Enterprise IT Support Officer - Location Support Center NEW

Herndon, VA (24 miles from College Park, MD)
2 days ago

Herndon, VA (24 miles from College Park, MD)
2 days ago

Enterprise IT Support Officer - Location Support Center ManTech International Today Top Secret/SCI Unspecified Unspecified IT - Support Herndon, VA (ON-SITE/OFFICE) ManTech seeks a motivated,...

MyChart Service Desk Agent TEAM 2

Washington, DC (9 miles from College Park, MD)
2 days ago

Washington, DC (9 miles from College Park, MD)
2 days ago

MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

View all 345 jobs

Demographic Data for College Park, MD

Moving to College Park, MD? Find some basic demographic data about College Park, MD below.

Median Age

Average Household Income

Home Value vs Household Income in College Park, MD

Local

National

Total Population

41,699

Number of Businesses

644

City Size

Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in College Park, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in College Park, MD offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in College Park, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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