Help Desk Analyst Jobs in Chevy Chase, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 349 Jobs

Enterprise IT Support Officer Installer

  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 16 days ago
  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 16 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

IT/Helpdesk Support Specialist

  • Lorton, VA (22 miles from Chevy Chase, MD)
  • 4 days ago
  • Lorton, VA (22 miles from Chevy Chase, MD)
  • 4 days ago

As an IT Help Desk Support Specialist II, the candidate will provide technical assistance and training to system users....

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 5 days ago
  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 5 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 4 days ago
  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 4 days ago
  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Help Desk Technician - remote

  • Alexandria, VA (11 miles from Chevy Chase, MD)
  • 16 hours ago
  • Alexandria, VA (11 miles from Chevy Chase, MD)
  • 16 hours ago

Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....

Remote Work

Desktop Support Analyst

  • Washington, DC (6 miles from Chevy Chase, MD)
  • 17 hours ago
  • Washington, DC (6 miles from Chevy Chase, MD)
  • 17 hours ago

Windows 10 Deskside Support o Day shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: o Incidents - Software break/fix o IMACs -...

IT Help Desk NEW

  • Fort Meade, MD (17 miles from Chevy Chase, MD)
  • 1 day ago
  • Fort Meade, MD (17 miles from Chevy Chase, MD)
  • 1 day ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

Enterprise IT Support Officer - Location Support Center NEW

  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 1 day ago
  • Herndon, VA (16 miles from Chevy Chase, MD)
  • 1 day ago

Enterprise IT Support Officer - Location Support Center ManTech International Today Top Secret/SCI Unspecified Unspecified IT - Support Herndon, VA (ON-SITE/OFFICE) ManTech seeks a motivated,...

MyChart Service Desk Agent TEAM 2

  • Washington, DC (6 miles from Chevy Chase, MD)
  • 1 day ago
  • Washington, DC (6 miles from Chevy Chase, MD)
  • 1 day ago

MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

IT Support Technician/Desktop Support

  • Chantilly, VA (21 miles from Chevy Chase, MD)
  • 1 day ago
  • Chantilly, VA (21 miles from Chevy Chase, MD)
  • 1 day ago

IT Support Technician/Desktop Support#25-60706 $29.37-$31.78 per hour Chantilly, VA All On-site Job Description Our Client, a Medical Research company, is looking for an IT Support...

Remote Mac Help Desk Support with a Minimum of 3 Years Exp

  • Washington, DC (6 miles from Chevy Chase, MD)
  • 1 day ago
  • Washington, DC (6 miles from Chevy Chase, MD)
  • 1 day ago

Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...

Remote Work

Desktop Support Specialist 1

  • Columbia, MD (18 miles from Chevy Chase, MD)
  • 1 day ago
  • Columbia, MD (18 miles from Chevy Chase, MD)
  • 1 day ago

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...

Senior Help Desk Technician

  • Washington, DC (6 miles from Chevy Chase, MD)
  • 1 day ago
  • Washington, DC (6 miles from Chevy Chase, MD)
  • 1 day ago

The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...

Tier II Desktop Support

  • Germantown, MD (15 miles from Chevy Chase, MD)
  • 2 days ago
  • Germantown, MD (15 miles from Chevy Chase, MD)
  • 2 days ago

of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...

Demographic Data for Chevy Chase, MD

Moving to Chevy Chase, MD? Find some basic demographic data about Chevy Chase, MD below.

Local
National
31,517
930
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Chevy Chase, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Chevy Chase, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Chevy Chase, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »