Help Desk Analyst Jobs in Bowie, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 300 Jobs

Help Desk Agent

  • Falls Church, VA (23 miles from Bowie, MD)
  • 1 hour ago
  • Falls Church, VA (23 miles from Bowie, MD)
  • 1 hour ago

The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour shifts at the client site in Falls...

Information Technology Support Specialist (TS/SCI w Poly)

  • Annapolis Junction, MD (9 miles from Bowie, MD)
  • 2 hours ago
  • Annapolis Junction, MD (9 miles from Bowie, MD)
  • 2 hours ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Help Desk Support / Technology Field Services Technician

  • McLean, VA (23 miles from Bowie, MD)
  • 2 hours ago
  • McLean, VA (23 miles from Bowie, MD)
  • 2 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Office 365 Support Specialist (Applications Support Specialist)

  • Washington, DC (17 miles from Bowie, MD)
  • 5 hours ago
  • Washington, DC (17 miles from Bowie, MD)
  • 5 hours ago

Summary The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides...

Help Desk Technician - remote

  • Alexandria, VA (21 miles from Bowie, MD)
  • 1 day ago
  • Alexandria, VA (21 miles from Bowie, MD)
  • 1 day ago

Proficient with troubleshooting all Windows Operating systems. Ability to troubleshoot and resolve email issues, specifically MS Outlook....

Remote Work

Senior Endpoint and Virtual Desktop Engineer

  • Annapolis, MD (10 miles from Bowie, MD)
  • 1 day ago
  • Annapolis, MD (10 miles from Bowie, MD)
  • 1 day ago

The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...

Advanced Technical Support Specialist

  • Baltimore, MD (21 miles from Bowie, MD)
  • 1 day ago
  • Baltimore, MD (21 miles from Bowie, MD)
  • 1 day ago

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...

Desktop Support Analyst

  • Washington, DC (17 miles from Bowie, MD)
  • 1 day ago
  • Washington, DC (17 miles from Bowie, MD)
  • 1 day ago

Windows 10 Deskside Support oDay shift Everyone usually works one weekend day every 4 to 6 weeks (One Saturday or Sunday 8 to 5 PM) Job Duties: oIncidents - Software break/fix oIMACs -...

IT Help Desk NEW

  • Fort Meade, MD (6 miles from Bowie, MD)
  • 2 days ago
  • Fort Meade, MD (6 miles from Bowie, MD)
  • 2 days ago

IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...

MyChart Service Desk Agent TEAM 2

  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago
  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago

MyChart Service Desk Agent TEAM 2 United States Contract Yes 12763 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...

Remote Work

Remote Mac Help Desk Support with a Minimum of 3 Years Exp

  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago
  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago

Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...

Remote Work

Desktop Support Specialist 1

  • Columbia, MD (16 miles from Bowie, MD)
  • 2 days ago
  • Columbia, MD (16 miles from Bowie, MD)
  • 2 days ago

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...

Senior Help Desk Technician

  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago
  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago

The Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations. The role also includes participation in security...

Help Desk Technician Mid-level - Active Top Secret Required

  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago
  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...

Mac Desktop Engineer with Jamf and o365

  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago
  • Washington, DC (17 miles from Bowie, MD)
  • 2 days ago

Scientific Research Company Washington DC Work Onsite Needed ASAP Contract to possible perm Level 3 MAC Desktop Engineer with Jamf Pro and Microsoft 365- enterprise Setting Job Title: Level 3 Mac...

Demographic Data for Bowie, MD

Moving to Bowie, MD? Find some basic demographic data about Bowie, MD below.

Local
National
105,550
1,773
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Bowie, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Bowie, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Bowie, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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