Help Desk Analyst Jobs in Annapolis, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Baltimore, MD (21 miles from Annapolis, MD)
- 16 hours ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 16 hours ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Fort Meade, MD (13 miles from Annapolis, MD)
- 1 day ago
- Fort Meade, MD (13 miles from Annapolis, MD)
- 1 day ago
IT Help Desk Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Top Secret Mid Level Career (5+ yrs experience) No Traveling IT - Support Fort Meade, MD (ON-SITE/OFFICE)Fort...
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our...
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
(MA) Administrative Staff Support Specialist
- Silver Spring, MD (24 miles from Annapolis, MD)
- 2 days ago
- Silver Spring, MD (24 miles from Annapolis, MD)
- 2 days ago
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
Knowledge of Windows operating systems, Active Directory administration, and LAN/WAN networking....
- Elkridge, MD (17 miles from Annapolis, MD)
- 3 days ago
- Elkridge, MD (17 miles from Annapolis, MD)
- 3 days ago
Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria....
PC Network Support Technician 1 NEW
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 3 days ago
PC Network Support Technician 1 Northrop Grumman Yesterday Secret Unspecified Unspecified IT - Hardware Baltimore, MD (ON-SITE/OFFICE) RELOCATION ASSISTANCE: No relocation assistance available...
Help Desk Support Service Specialist - Intermediate - TS/SCI req NEW
- Fort Meade, MD (13 miles from Annapolis, MD)
- 3 days ago
- Fort Meade, MD (13 miles from Annapolis, MD)
- 3 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 4 days ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 4 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
- Upper Marlboro, MD (19 miles from Annapolis, MD)
- 5 days ago
- Upper Marlboro, MD (19 miles from Annapolis, MD)
- 5 days ago
Description The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and...
We are seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.? As a Helpdesk Specialist, you will be...
Desktop Engineer - Full Scope Poly
- Fort Meade, MD (13 miles from Annapolis, MD)
- 6 days ago
- Fort Meade, MD (13 miles from Annapolis, MD)
- 6 days ago
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees....
Help Desk Specialist (Entry Level)
- Columbia, MD (23 miles from Annapolis, MD)
- 6 days ago
- Columbia, MD (23 miles from Annapolis, MD)
- 6 days ago
Help Desk Specialist (Entry Level) Salaried Exempt Full-Time Professional Columbia, MD, Columbia, MD, US 2 days ago Requisition ID: 2722 Core Responsibilities: Provide technical support: Answer...
Demographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Annapolis, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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