Help Desk Analyst Jobs in Aberdeen Proving Ground, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-10 of 10 Jobs

Help Desk Technician II

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
1 day ago

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
1 day ago

Responsibilities: Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems....

Service Desk/Video Teleconferencing (VTC) Support Specialist

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
2 days ago

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
2 days ago

Experience with Citrix, Dameware, Active Directory, Windows 7 & 10, Microsoft Office, iPhone, and remote desktop. Experience working with Microsoft Teams applicationconferencing features....

Desktop Support Lead

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
10 days ago

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
10 days ago

Desktop Support Lead Desktop Support Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel...

Desktop Support Lead

Aberdeen Proving Ground, MD
16 days ago

Aberdeen Proving Ground, MD
16 days ago

Desktop Support LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel:...

SATCOM Helpdesk Technician

Aberdeen Proving Ground, MD
18 days ago

Aberdeen Proving Ground, MD
18 days ago

Linchpin Solutions, Inc. SATCOM Helpdesk Technician in Aberdeen Proving Ground , Maryland SATCOM Helpdesk Technician Aberdeen Proving Ground, MD ( Job Type Full-time Description If you are looking...

SATCOM Helpdesk Technician Lead

Aberdeen Proving Ground, MD
18 days ago

Aberdeen Proving Ground, MD
18 days ago

SATCOM Helpdesk Technician Lead Aberdeen Proving Ground, MD ( Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development,...

Service Desk/Video Teleconferencing (VTC) Support Specialist

Aberdeen Proving Ground, MD
18 days ago

Aberdeen Proving Ground, MD
18 days ago

Experience with Citrix, Dameware, Active Directory, Windows 7 & 10, Microsoft Office, iPhone, and remote desktop. Experience working with Microsoft Teams application/conferencing features....

Help Desk Technician

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
21 days ago

Chestertown, MD (17 miles from Aberdeen Proving Ground, MD)
21 days ago

Responsibilities: Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems....

CLEARED Senior IT Help Desk Technician

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
30+ days ago

Aberdeen, MD (4 miles from Aberdeen Proving Ground, MD)
30+ days ago

Security+CE or equivalent) ITIL Foundation strongly desired Scope: As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen...

Recovery Support Specialist

Earleville, MD (12 miles from Aberdeen Proving Ground, MD)
45+ days ago

Earleville, MD (12 miles from Aberdeen Proving Ground, MD)
45+ days ago

Position Overview : The Recovery Support Specialist a ssist s patients with substance abuse and mental health disorders, working under direction of clinical, nursi ng and medical staff. This...

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Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Aberdeen Proving Ground, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Aberdeen Proving Ground, MD offer the following education background

Bachelor's Degree

43.7%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Aberdeen Proving Ground, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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