Help Desk Analyst Jobs in Aberdeen, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Chestertown, MD (22 miles from Aberdeen, MD)
- 1 day ago
- Chestertown, MD (22 miles from Aberdeen, MD)
- 1 day ago
Responsibilities: Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems....
Service Desk/Video Teleconferencing (VTC) Support Specialist
- Aberdeen, MD
- 2 days ago
- Aberdeen, MD
- 2 days ago
Experience with Citrix, Dameware, Active Directory, Windows 7 & 10, Microsoft Office, iPhone, and remote desktop. Experience working with Microsoft Teams applicationconferencing features....
Desktop Support Lead Desktop Support Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel...
- Towson, MD (24 miles from Aberdeen, MD)
- 12 days ago
- Towson, MD (24 miles from Aberdeen, MD)
- 12 days ago
systems) Will participate in technical trainings and gain knowledge of real-world technical practices Will assist with technology set-up in classrooms and offices We would like to welcome youth with...
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 16 days ago
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 16 days ago
Desktop Support LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel:...
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 18 days ago
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 18 days ago
Linchpin Solutions, Inc. SATCOM Helpdesk Technician in Aberdeen Proving Ground , Maryland SATCOM Helpdesk Technician Aberdeen Proving Ground, MD ( Job Type Full-time Description If you are looking...
SATCOM Helpdesk Technician Lead
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 18 days ago
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 18 days ago
SATCOM Helpdesk Technician Lead Aberdeen Proving Ground, MD ( Job Type Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development,...
Service Desk/Video Teleconferencing (VTC) Support Specialist
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 18 days ago
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 18 days ago
Experience with Citrix, Dameware, Active Directory, Windows 7 & 10, Microsoft Office, iPhone, and remote desktop. Experience working with Microsoft Teams application/conferencing features....
- Chestertown, MD (22 miles from Aberdeen, MD)
- 21 days ago
- Chestertown, MD (22 miles from Aberdeen, MD)
- 21 days ago
Responsibilities: Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems....
Security+CE or equivalent) ITIL Foundation strongly desired Scope: As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen...
- Earleville, MD (15 miles from Aberdeen, MD)
- 45+ days ago
- Earleville, MD (15 miles from Aberdeen, MD)
- 45+ days ago
Position Overview : The Recovery Support Specialist a ssist s patients with substance abuse and mental health disorders, working under direction of clinical, nursi ng and medical staff. This...
CAD Support Specialist III - Non-Merit
- Towson, MD (24 miles from Aberdeen, MD)
- 45+ days ago
- Towson, MD (24 miles from Aberdeen, MD)
- 45+ days ago
Regular Schedule: 34 hours per week A Non-Merit vacancy exists in the Office of Information and Technology/911 Operations Support. Non-Merit positions are not classified within the Baltimore...
Demographic Data for Aberdeen, MD
Moving to Aberdeen, MD? Find some basic demographic data about Aberdeen, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Aberdeen, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aberdeen, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DNS
- TCP/IP
- Windows 7
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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