Help Desk Analyst Jobs in Aberdeen, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Service Desk Analyst I - Full-time
- Towson, MD (24 miles from Aberdeen, MD)
- moments ago
- Towson, MD (24 miles from Aberdeen, MD)
- moments ago
Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support...
- Havre de Grace, MD (4 miles from Aberdeen, MD)
- 3 days ago
- Havre de Grace, MD (4 miles from Aberdeen, MD)
- 3 days ago
Install, configure, and update software and operating systems as needed. Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting....
- Towson, MD (24 miles from Aberdeen, MD)
- 9 days ago
- Towson, MD (24 miles from Aberdeen, MD)
- 9 days ago
The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be responsible for...
Help Desk Support Service Specialist - Intermediate TS/SCI required
- Aberdeen, MD
- 10 days ago
- Aberdeen, MD
- 10 days ago
Handles problem that the first-tier of help desk support is unable to resolve....
- Belcamp, MD (2 miles from Aberdeen, MD)
- 13 days ago
- Belcamp, MD (2 miles from Aberdeen, MD)
- 13 days ago
Join Us in Making a Difference in the Lives of Those Defending Our Nation! Why SURVICE? Come join the SURVICE Engineering mission to protect, enhance, and enable those who defend the United...
- Edgewood, MD (6 miles from Aberdeen, MD)
- 17 days ago
- Edgewood, MD (6 miles from Aberdeen, MD)
- 17 days ago
In this mission we provide Tier 1 Help Desk Support. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN....
IT End User Support Analyst II
- Hunt Valley, MD (24 miles from Aberdeen, MD)
- 17 days ago
- Hunt Valley, MD (24 miles from Aberdeen, MD)
- 17 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Desktop Support Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: None Type of...
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 45+ days ago
- Aberdeen Proving Ground, MD (4 miles from Aberdeen, MD)
- 45+ days ago
Desktop Support LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel:...
CAD Support Specialist III - Non-Merit
- Towson, MD (24 miles from Aberdeen, MD)
- 90+ days ago
- Towson, MD (24 miles from Aberdeen, MD)
- 90+ days ago
Regular Schedule: 34 hours per week A Non-Merit vacancy exists in the Office of Information and Technology/911 Operations Support. Non-Merit positions are not classified within the Baltimore...
Demographic Data for Aberdeen, MD
Moving to Aberdeen, MD? Find some basic demographic data about Aberdeen, MD below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Aberdeen, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aberdeen, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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