Help Desk Analyst Jobs in South Portland, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Advanced Technical Support Specialist
- Portland, ME (3 miles from South Portland, ME)
- 8 hours ago
- Portland, ME (3 miles from South Portland, ME)
- 8 hours ago
at Cornerstone onDemand in Portland, Maine, United States Job Description The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise...
- Kennebunk, ME (20 miles from South Portland, ME)
- 1 day ago
- Kennebunk, ME (20 miles from South Portland, ME)
- 1 day ago
desk support and Level 1 technical troubleshooting Proficiency in Microsoft Office and Microsoft 365 applications Strong problem-solving skills and ability to communicate technical concepts clearly...
- Yarmouth, ME (13 miles from South Portland, ME)
- 2 days ago
- Yarmouth, ME (13 miles from South Portland, ME)
- 2 days ago
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
IT Operations Analyst (Level 1 Tech Support)
- Kennebunk, ME (20 miles from South Portland, ME)
- 2 days ago
- Kennebunk, ME (20 miles from South Portland, ME)
- 2 days ago
desk support, Microsoft office, Microsoft 365, level 1 tech support Top Skills Details Help desk, Help desk support, Microsoft office, Microsoft 365 Additional Skills & Qualifications Ability to come...
- Scarborough, ME (3 miles from South Portland, ME)
- 7 days ago
- Scarborough, ME (3 miles from South Portland, ME)
- 7 days ago
at US Tech Solutions in Scarborough, Maine, United States Job Description Job Description: Essential Job Functions: - Provide technical support in infrastructure services, responding to issues and...
- Waterboro, ME (22 miles from South Portland, ME)
- 8 days ago
- Waterboro, ME (22 miles from South Portland, ME)
- 8 days ago
Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications)....
Technical Support Engineer- Clean Energy
- South Portland, ME
- 15 days ago
- South Portland, ME
- 15 days ago
We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the...
- Brunswick, ME (24 miles from South Portland, ME)
- 16 days ago
- Brunswick, ME (24 miles from South Portland, ME)
- 16 days ago
Are you passionate about technology and eager to jumpstart your IT career? Join our client's team as an Entry-Level Help Desk Technician and become the first point of contact for technical support...
HYRBID SCHEDULE - WILL GO IN TO OFFICE 3x PER WEEK SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM EST! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid...
Demographic Data for South Portland, ME
Moving to South Portland, ME? Find some basic demographic data about South Portland, ME below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in South Portland, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in South Portland, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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