Help Desk Analyst Jobs in Maine
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
at Manpower Group in Augusta, Maine, United States Job Description Application Support Specialist with Healthcare, EHR, ICM experience Work Location: 100% remote, Will be on call every 3rd...
Remote WorkInformation System Support Specialist - Client Technologies Services
- Augusta, ME
- 5 days ago
- Augusta, ME
- 5 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT CLIENT TECHNOLOGIES SERVICES TEAM -ANTICIPATED VACANCY- Opening Date: March 7, 2025 Closing Date: March 21, 2025 Job Class Code: 0928 Grade: 19 Salary:...
. + High level knowledge of supporting/managing desktop operating systems + Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting...
Position Overview RSU 18 is looking for a dedicated and detail-oriented Technology Support Specialist to support and maintain our fleet of iPads used by elementary teachers and students. This role...
Responsibilities Assist IT staff with closing IT Help Desk support tickets Troubleshoot employee laptop and desktop computing issues Assist in developing time efficiency processes and tools Assist with...
at Beacon Hill Solutions Group, LLC in Augusta, Maine, United States Job Description Provide expert technical support and assistance to customers and consultants. Troubleshoot and resolve complex...
at Eliassen Group in Augusta, Maine, United States Job Description Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote Workat Wilson Language Training in Augusta, Maine, United States Job Description Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Sr. Technical Instrument Support Engineer
- South Portland, ME
- 15 days ago
- South Portland, ME
- 15 days ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...
Computer Support Specialist MSAD #35 (Eliot and South Berwick) Marshwood Middle School - Eliot, Maine Job Details Job ID:4993256 Application Deadline:Posted until filled Posted:Feb 19, 2025...
Lead Analyst - Database Support - R-09759-4685 at AVANGRID Service Company in Augusta, Maine, United States Job Description Job Title: Lead Analyst - Database Support SQL Server DBA Department:...
Networking & Support Specialist 24 Harriman Dr, Auburn, ME 04210, USA Req #792 Monday, February 17, 2025 Position Title: Networking & Support Specialist Reporting To: Senior Network Administrator...
systems. + Experienced with supporting applications in cloud environments including AWS, AZURE, and GCP. + Technical understanding of middleware components and the infrastructure in the environment...
Remote WorkHYRBID SCHEDULE - WILL GO IN TO OFFICE 3x PER WEEK SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM EST! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid...
at EDB in Augusta, Maine, United States Job Description A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkDemographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Maine
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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