Help Desk Analyst Jobs in Maine
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Technician Apex Systems Today Unspecified Early Career (2+ yrs experience) $40,000 - $50,000 No Traveling IT - Support Bangor, ME (ON-SITE/OFFICE) Apex Systems is looking to hire a...
desk support and Level 1 technical troubleshooting Proficiency in Microsoft Office and Microsoft 365 applications Strong problem-solving skills and ability to communicate technical concepts clearly...
systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well....
desk support, Microsoft office, Microsoft 365, level 1 tech support Top Skills Details Help desk, Help desk support, Microsoft office, Microsoft 365 Additional Skills & Qualifications Ability to come...
About the IT team: Do you enjoy working on an energetic and innovative team? At Bangor Savings Bank we are hiring an IT Helpdesk customer service representative to join the growing and talented...
Knowledge, Skills, Abilities: Expert knowledge of Microsoft Desktop Operating Systems Windows 10 and above Proficient in installing, configuring, and deploying computer hardware Thorough understanding...
Desktop Support Analyst | State of Maine | Onsite | Contract | Augusta, Maine Location: 45 Commerce Drive, Suite 15, Augusta, Maine Years of Relevant Experience: 3+ years in desired environment...
Position: Technical Specialist Work Agreement: Onsite Duration: 12 Months Location: 45 Commerce Drive, Suite 15, Augusta, Maine Preferred Education: 4-year college degree or equivalent technical...
Information Systems Support Specialist II - Network Services/Voice Services
- Augusta, ME
- 4 days ago
- Augusta, ME
- 4 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT NETWORK SERVICES/VOICE SERVICES GROUP Opening Date: April 15, 2025 Closing Date: April 30, 2025 Job Class Code: 0931 Grade: 23 Salary: $56,666.48 -...
Position Overview RSU 18 is looking for a dedicated and detail-oriented Technology Support Specialist to support and maintain our fleet of iPads used by elementary teachers and students. This role...
at US Tech Solutions in Scarborough, Maine, United States Job Description Job Description: Essential Job Functions: - Provide technical support in infrastructure services, responding to issues and...
Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications)....
at Red River in Augusta, Maine, United States Job Description At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best...
Sr. Technical Support Specialist - Network Services - Agency Promotional Only
- Augusta, ME
- 11 days ago
- Augusta, ME
- 11 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT NETWORK SERVICES -AGENCY PROMOTIONAL ONLY- Opening Date: April 8, 2025 Closing Date: April 23, 2025 Job Class Code: 0871 Grade: 29 Salary: $71,616.48 -...
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote WorkDemographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Maine
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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