Help Desk Analyst Jobs in Augusta, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
at CompuCom in Augusta, Maine, United States Job Description The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of...
Desktop Support Analyst | State of Maine | Onsite | Contract | Augusta, Maine Location: 45 Commerce Drive, Suite 15, Augusta, Maine Years of Relevant Experience: 3+ years in desired environment...
Position: Technical Specialist Work Agreement: Onsite Duration: 12 Months Location: 45 Commerce Drive, Suite 15, Augusta, Maine Preferred Education: 4-year college degree or equivalent technical...
Information Systems Support Specialist II - Network Services/Voice Services
- Augusta, ME
- 5 days ago
- Augusta, ME
- 5 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT NETWORK SERVICES/VOICE SERVICES GROUP Opening Date: April 15, 2025 Closing Date: April 30, 2025 Job Class Code: 0931 Grade: 23 Salary: $56,666.48 -...
- Oakland, ME (13 miles from Augusta, ME)
- 5 days ago
- Oakland, ME (13 miles from Augusta, ME)
- 5 days ago
Position Overview RSU 18 is looking for a dedicated and detail-oriented Technology Support Specialist to support and maintain our fleet of iPads used by elementary teachers and students. This role...
at Red River in Augusta, Maine, United States Job Description At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best...
Sr. Technical Support Specialist - Network Services - Agency Promotional Only
- Augusta, ME
- 12 days ago
- Augusta, ME
- 12 days ago
OFFICE OF INFORMATION TECHNOLOGY - MAINE IT NETWORK SERVICES -AGENCY PROMOTIONAL ONLY- Opening Date: April 8, 2025 Closing Date: April 23, 2025 Job Class Code: 0871 Grade: 29 Salary: $71,616.48 -...
. + Experience within an Enterprise Technical support environment includes operating system, network stability, application components, etc. in an event. + Support wire center clients with data and...
Remote Work. + Knowledge of general operating system systems such as Windows, Unix, and Linux and database familiarity + Proficiency with Java and Shell Scripting. + Proven experience leading technical teams and...
Remote Work+ General Operating System Knowledge?? + General Networking knowledge?? + General Software Knowledge (Installation, Configuration, Migration, Removal)??...
Senior Technical Support Analyst - Cloud Supply Chain Management
- Augusta, ME
- 24 days ago
- Augusta, ME
- 24 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Supply Chain Support Engineer Oracle Software Support is growing its Fusion Supply Chain Management / Manufacturing...
at Oracle in Augusta, Maine, United States Job Description Job Description Global SaaS & Apps UL Delivery organization is a global, innovative, open-minded, and diverse team of highly skilled...
IT Help Desk Representative in Augusta, Maine Our client in Augusta is currently seeking someone with IT help desk experience and strong customer service and communication skills to work as an IT...
at EDB in Augusta, Maine, United States Job Description A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote Workat Meta in Augusta, Maine, United States Job Description Summary: Meta Reality Labs is seeking a Developer Support Engineer to join the team. You will research, review, and solve technical issues...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
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Salary for Help Desk Analyst Jobs in Augusta, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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