Help Desk Analyst Jobs in Auburn, ME
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Helpdesk Intern, Summer 2025
- Yarmouth, ME (20 miles from Auburn, ME)
- 16 days ago
- Yarmouth, ME (20 miles from Auburn, ME)
- 16 days ago
Responsibilities Assist IT staff with closing IT Help Desk support tickets Troubleshoot employee laptop and desktop computing issues Assist in developing time efficiency processes and tools Assist with...
Networking & Support Specialist 24 Harriman Dr, Auburn, ME 04210, USA Req #792 Monday, February 17, 2025 Position Title: Networking & Support Specialist Reporting To: Senior Network Administrator...
Application Support Analyst II
- Lewiston, ME (3 miles from Auburn, ME)
- 45+ days ago
- Lewiston, ME (3 miles from Auburn, ME)
- 45+ days ago
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Position Summary: This position is...
Demographic Data for Auburn, ME
Moving to Auburn, ME? Find some basic demographic data about Auburn, ME below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Auburn, ME
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Auburn, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- WAN Design / Implementation
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- DNS
- Windows 10
- Application Support
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Resolution
- Information Technology
- Installation
- Problem Resolution
- Engineering
- Microsoft Office 365
- General Repair
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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