Help Desk Analyst Jobs in Louisville, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Jeffersontown, KY (11 miles from Louisville, KY)
- 14 hours ago
- Jeffersontown, KY (11 miles from Louisville, KY)
- 14 hours ago
Install, configure, and update hardware, software, and operating systems for optimal performance....
Epic Certified Willow Inpatient Support Specialist
- Louisville, KY
- 17 hours ago
- Louisville, KY
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
General information Press space or enter keys to toggle section visibility JobID 15550 Position Level Individual Contributor Team Information Technology Working Time Full-Time Position Type...
Remote WorkThe Network Support Technician is responsible for IT operations in the facility (or facilities) for which they are responsible. This includes all activities related to infrastructure (design,...
Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware....
- Louisville, KY
- 1 day ago
- Louisville, KY
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
We are looking for Desktop Support Technician for our client in Louisville, KY Job Title: Desktop Support Technician Job Location: Louisville, KY Job Type: Contract Job Description: Our technician...
TEKsystems System Support Specialist in Louisville , Kentucky Description Essential Functions: Responsible for creating a positive customer experience by professionally, accurately and efficiently...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Jeffersonville, IN (4 miles from Louisville, KY)
- 7 days ago
- Jeffersonville, IN (4 miles from Louisville, KY)
- 7 days ago
Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of...
EXPERIENCE: The person in this position should have 2+ years experience with Microsoft Windows operating systems; Mac OS experience is a plus....
systems and basic IT terminology; Window, iOS, Linux and more Familiarity with Microsoft Office applications (Word, Excel, Outlook) Comfortable with multi-line phone systems, familiarity with ticket...
systems Basic knowledge of medical equipment Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database...
About Us Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial...
As a Desktop Support Technician II, you will complete advanced troubleshooting and resolving computer hardware/ software/ printer problems reported to the helpdesk. Primarily responsible for...
Demographic Data for Louisville, KY
Moving to Louisville, KY? Find some basic demographic data about Louisville, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Louisville, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Louisville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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