Help Desk Analyst Jobs in Kentucky
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Technician TEKsystems is seeking a Desktop Support Technician for one of our clients based out of La Grange, KY. We are seeking a skilled and customer-focused technician to provide...
Job Description The qualified candidate will work with a team of support staff to resolve end-user phone, chat, and email requests for computer-related issues including operating system, application...
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize...
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize...
The Help Desk support takes calls and email requests from Instructors to help solve their technical issues with the CMS Software Application....
Pay range: $29-32/hour This individual will provide technical support while being in charge of the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger...
HELP DESK ANALYST--INFORMATION TECHNOLOGY Requisition Number: HELPD002795 Location: Bowling Green, KY 42101, USA Job Category: Administration Position Type: Full-Time description: Job Details Description...
Baptist Health is looking for an Application Support Analyst - Senior to join our team. This is a remote position that requires residency in KY or IN Under general direction, the Application...
desk support, Packaging, Application packaging Additional Skills & Qualifications There is growth opportunity to help with other parts of the team if the candidate has applicable skills....
Job Summary The Systems Support Analyst I - Plant Operations is responsible for providing technical support associated with all network communications aspects of the manufacturing plants. Areas of...
Job Description: Baptist Health is looking for an Application Support Analyst - Senior to join our team. This is a remote position that requires residency in KY or IN Under general direction, the...
Department: Location: Belknap Campus Time Type: Full time Worker Type: Regular Job Req ID: R106638 Minimum Requirements: Bachelor's degree in a related field or an equivalent combination of...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
As a Desktop Support Technician, you are the first point of contact for end users in a physical Windows pc environment. Your day will be filled with opportunities to troubleshoot and resolve...
Knowledge of current Windows Server operating systems and future versions that may be deployed during contract period....
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Kentucky
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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