Help Desk Analyst Jobs in Lexington, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
['Valvoline Global', '4.0', 'IT User Support Analyst I', 'Apply on employer site', 'Apply now', 'Lexington, KY'][]
IS Technical Support Specialist II University of Kentucky
- Lexington, KY
- 4 days ago
- Lexington, KY
- 4 days ago
Department Name: 3L700:ITS Customer Spt & Student Enablement Job Summary: This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service...
Job Summary This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog. Responsibilities include primary contact for customers...
- Georgetown, KY (15 miles from Lexington, KY)
- 7 days ago
- Georgetown, KY (15 miles from Lexington, KY)
- 7 days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
Computer Support Specialist I Requisition Number: RE49429 Working Title: Computer Support Specialist I Department Name: 8F000:College of Business and Economics Work Location: Lexington, KY Grade...
Computer Support Specialist I University of Kentucky
- Lexington, KY
- 7 days ago
- Lexington, KY
- 7 days ago
Department Name: 8F000:College of Business and Economics Job Summary: The Gatton College of Business and Economics is seeking a Computer Support Specialist I to provide comprehensive technical...
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
Provide support for operating systems, applications, and network connectivity. Document issues and resolutions in the ticketing system....
Provide support for operating systems, applications, and network connectivity. Document issues and resolutions in the ticketing system....
IT Local Technical Support Specialist (Network)
- Versailles, KY (12 miles from Lexington, KY)
- 20 days ago
- Versailles, KY (12 miles from Lexington, KY)
- 20 days ago
systems, applications, and protocols Ability to troubleshoot and solve technical problems in a timely and effective manner Excellent communication and interpersonal skills Attention to detail and accuracy...
IT Support Associate Lexington, KY Dean Dorton, one of Kentucky's largest regional business and technology consulting firms, has an exciting opportunity for an entry level technology professional....
What We Need Corpay is currently looking to hire an Application Support Analyst within our Stored Value Solutions (SVS) division based in Louisville, Kentucky. In the role, the Application Support...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
.- Experience supporting Windows operating systems and desktop applications, such as Microsoft Office. - Basic understanding of computer hardware, networking, Windows Active Directory, printers, and...
Demographic Data for Lexington, KY
Moving to Lexington, KY? Find some basic demographic data about Lexington, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lexington, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lexington, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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