Help Desk Analyst Jobs in Hopkinsville, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Fort Campbell, KY (22 miles from Hopkinsville, KY)
- 18 hours ago
- Fort Campbell, KY (22 miles from Hopkinsville, KY)
- 18 hours ago
Overview/ Job Responsibilities Sev1Tech is looking for a Field Support Technician. The selected candidate will perform tactical radio field support and be independently responsible for...
On-Site Support: Provide technical support and troubleshooting for customer equipment at customer locations. Installation and Configuration: Install and configure hardware and software at customer...
Desktop support-Windows operating system
- Guthrie, KY (21 miles from Hopkinsville, KY)
- 16 days ago
- Guthrie, KY (21 miles from Hopkinsville, KY)
- 16 days ago
We are currently seeking a Desktop support-Windows operating system to join our team in Guthrie, Kentucky (US-KY), United States (US)....
Tactical Support Engineer - Mid Goldbelt Inc Today Secret Unspecified Unspecified Hopkinsville, KY (ON-SITE/OFFICE) Overview Dedicated to serving those who defend the US and warfighters, Nisga'a...
SITEC - PC Tech - Fort Campbell, KY
- Fort Campbell, KY (22 miles from Hopkinsville, KY)
- 45+ days ago
- Fort Campbell, KY (22 miles from Hopkinsville, KY)
- 45+ days ago
Install and configure application and operating system software, including upgrades. Diagnose and repair hardware and network connectivity issues....
Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include...
Senior Operations Domain Support Engineer
- Hopkinsville, KY
- 90+ days ago
- Hopkinsville, KY
- 90+ days ago
Overview Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include...
Demographic Data for Hopkinsville, KY
Moving to Hopkinsville, KY? Find some basic demographic data about Hopkinsville, KY below.
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Salary for Help Desk Analyst Jobs in Hopkinsville, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hopkinsville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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