Help Desk Analyst Jobs in Georgetown, KY
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lexington, KY (15 miles from Georgetown, KY)
- 3 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 3 days ago
['Valvoline Global', '4.0', 'IT User Support Analyst I', 'Apply on employer site', 'Apply now', 'Lexington, KY'][]
IS Technical Support Specialist II University of Kentucky
- Lexington, KY (15 miles from Georgetown, KY)
- 4 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 4 days ago
Department Name: 3L700:ITS Customer Spt & Student Enablement Job Summary: This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service...
IS Technical Support Specialist II
- Lexington, KY (15 miles from Georgetown, KY)
- 4 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 4 days ago
Job Summary This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog. Responsibilities include primary contact for customers...
- Frankfort, KY (18 miles from Georgetown, KY)
- 6 days ago
- Frankfort, KY (18 miles from Georgetown, KY)
- 6 days ago
Red River Systems Support Engineer II in Frankfort , Kentucky Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Troubleshoot operating system issue. Connection issues with LAN/WAN....
- Lexington, KY (15 miles from Georgetown, KY)
- 7 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 7 days ago
Computer Support Specialist I Requisition Number: RE49429 Working Title: Computer Support Specialist I Department Name: 8F000:College of Business and Economics Work Location: Lexington, KY Grade...
Computer Support Specialist I University of Kentucky
- Lexington, KY (15 miles from Georgetown, KY)
- 7 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 7 days ago
Department Name: 8F000:College of Business and Economics Job Summary: The Gatton College of Business and Economics is seeking a Computer Support Specialist I to provide comprehensive technical...
- Frankfort, KY (18 miles from Georgetown, KY)
- 11 days ago
- Frankfort, KY (18 miles from Georgetown, KY)
- 11 days ago
Eliassen Group Operations Support Engineer in Frankfort , Kentucky Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote Work- Frankfort, KY (18 miles from Georgetown, KY)
- 11 days ago
- Frankfort, KY (18 miles from Georgetown, KY)
- 11 days ago
Wilson Language Training Customer Support Specialist in Frankfort , Kentucky Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Biomedical Equipment Support Specialist
- Lexington, KY (15 miles from Georgetown, KY)
- 11 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 11 days ago
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
Biomedical Equipment Support Specialist
- Lexington, KY (15 miles from Georgetown, KY)
- 12 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 12 days ago
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
- Lexington, KY (15 miles from Georgetown, KY)
- 13 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 13 days ago
Provide support for operating systems, applications, and network connectivity. Document issues and resolutions in the ticketing system....
- Lexington, KY (15 miles from Georgetown, KY)
- 13 days ago
- Lexington, KY (15 miles from Georgetown, KY)
- 13 days ago
Provide support for operating systems, applications, and network connectivity. Document issues and resolutions in the ticketing system....
IT Local Technical Support Specialist (Network)
- Versailles, KY (18 miles from Georgetown, KY)
- 20 days ago
- Versailles, KY (18 miles from Georgetown, KY)
- 20 days ago
systems, applications, and protocols Ability to troubleshoot and solve technical problems in a timely and effective manner Excellent communication and interpersonal skills Attention to detail and accuracy...
- Frankfort, KY (18 miles from Georgetown, KY)
- 25 days ago
- Frankfort, KY (18 miles from Georgetown, KY)
- 25 days ago
EDB Senior Support Engineer ll in Frankfort , Kentucky A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkDemographic Data for Georgetown, KY
Moving to Georgetown, KY? Find some basic demographic data about Georgetown, KY below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Georgetown, KY
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Georgetown, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »